Director of Talent Operations

Lumen

Director of Talent Operations

Boston ,

Massachusetts

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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Director Talent Operations will be responsible for the leadership of the Talent Development and Acquisition Operations Teams, including Operations, Recruitment Marketing, ESG support, and Talent Acquisition Diversity Program Management. They will work closely with the leadership of each business unit to assess the benefits, costs, and impacts of current programs and prioritize current and future investments.
This role will report to SVP Talent Acquisition, Talent Development, & ESG – partnering cross-functionally with HR, Finance, IDEAS, and other business leaders regularly for implementation of companywide strategic programs that will support the attraction and development of the industry’s top talent.
Location
This position is a remote, work from home position within the United States.
The Main Responsibilities
Exemplify the Lumen competencies and Leading in the Arena philosophies of the organization
Set high expectations for innovation, expertise, effectiveness, and teamwork
Provide effective growth and development opportunities for the team they lead; specifically, through observations, coaching, development, and instructor certification processes
Program Management:
Enable the team to explore and executive on cost-effective solutions while also ensuring broad organizational impact and strong stakeholder experience
Engage in vendor management, budget management, strategic sourcing, program marketing, and internal communication across TA, TD, and ESG
Drive improvements in processes and streamline current processes to optimize the various end-user experiences. Set the strategy for the team to lead cross-functional projects to meet functional and overarching organizational goals.
Assign projects and initiatives to individuals on the team to execute, then establish project reviews and develop a process to evaluate partnership effectiveness.
For larger, corporate vendors this role will review contractual agreements, be the main POC for the vendor partners, and will be the liaison between Procurement as needed for RFPs.
Lead the strategy and direction of the recruitment marketing team, including enhancing vendor relationships, reviewing content calendars, ensuring a strong campaign strategy and content, and a strong social media strategy and content.
Partner with key stakeholders (Business Leaders, HR Leaders and CDIO to understand organizational DEI talent challenges to develop strategic hiring initiatives across all candidate generation channels
Lead and direct the diversity “insert title” (recruiter/program manager) on the implementation and execute a wide range of initiatives and programs, in partnership with the IDEAS team using data and metrics to measure success
Additional Repsonsibilities
Measurement and Analytics:
Manage spending across TA, TD, and ESG in alignment with departmental budget allocations, targets, and adjustments
Partner with the Shared Services Operations team to create operating metrics to measure impact and performance
Strong understanding of instructional design, multi-media training, and knowledge around key learning systems
Work closely with HR Reporting and Analytics to establish reporting and analytics dashboard/reports linked to program initiatives and support areas.
What We Look For in a Candidate
Required Qualifications:
Bachelor’s degree in business, Human Resources, or other relevant concentration.
10+ years of progressive HR, Operations, or Recruiting experience with at least 1 year of supervisory or leadership experience.
Preferred Qualifications:
Excellent business acumen
Experience managing a complex budget preferred
Previous experience with vendor management and contracts preferred
Ability to think conceptually and strategically, while maintaining a cost-conscious and practical approach to using time and resources
Exceptional verbal, written, and interpersonal skills
Agile, critical thinker who can clearly and concisely communicate and influence decisions with data and logic.
Strong ability to set clear expectations and objectives for both direct and indirect reports and foster a culture of accountability based on those expectations.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$128,310 - $171,080 in these states:

AR ID KY LA ME MS NE SC SD
$135,060 - $180,080 in these states:

AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY
$141,820 - $189,090 in these states:

CO HI MI MN NC NH NV OR RI
$148,570 - $198,090 in these states:

AK CA CT DC DE IL MA MD NJ NY TX VA WA
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333719
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
128310
Salary Max :
198090
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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