Director of Technology

The Director of Technology provides long-term vision and strategy, organizational leadership, and oversight related to IT initiatives. The Director is responsible for aligning all initiatives with Three Pillars’ long-term organizational strategy, while continually assessing and researching future trends and tools that will impact Three Pillars and the broader senior living industry.

The role ensures that any technology investments/solutions make long-term sense and support excellence in resident care, staff effectiveness, and Three Pillars’ overall organizational growth. Additionally, this role ensures compliance with industry regulations, including HIPAA, and oversees the integration and support of these systems to support Three Pillars’ vision for the future, while working closely with our outsourced IT partner. 

Principle Accountabilities

This position is integral to advancing effective technology planning and use within Three Pillars. The core responsibility of this role is aligning IT strategy with organizational strategic initiatives and key objectives. The role focuses on business-to-tech alignment rather than day-to-day tactical execution. This includes overseeing and updating organizational systems, using relevant data for decision making, and ensuring secure, reliable, and scalable technology across all levels of the organization.

A. Strategic Technology Leadership & Future Readiness    

· Develop and execute a multi-year IT strategic roadmap that is aligned with Three Pillars’ growth and evolving business/ industry needs. 

· Key Objectives:

i. Anticipate emerging technologies and advise leadership on risks and opportunities.

ii. Lead digital transformation initiatives that enhance resident experience and staff productivity. 

B. IT Operations, Cybersecurity, AI, HIPAA      

·  Provide accountability to outsourced IT operations and infrastructure, while maintaining focus on cybersecurity and AI.

· Key Objectives:

i. Establish policies and procedures for IT governance, cybersecurity, AI and system usage.

ii. Maintain strong security for the organization and regulatory compliance, including a stable, secure and scalable IT infrastructure.

iii. Lead disaster recovery and business continuity planning.

iv. Assist with information needed for the annual renewal of the cybersecurity policy. 

v. Build and maintain technical controls required by the HIPAA Security Rule and ensure cloud or software tools meet HIPAA standards.

vi. Establish workflows and process improvement strategies. 

C. Vendor & Third-Party Technology Management    

· Lead Three Pillars’ relationships with all external IT vendors. 

· Key Objectives:

i. Manage contracts, relationships, and all licensed products with our external IT service provider and other consultants. 

ii. Lead strategic vendor relationships and contract negotiations. 

iii. Regularly audit vendor performance, accountability, and security compliance in accordance with service requirements identified in the contracts. This includes annual security testing.

D. Team Leadership & Collaboration    

· Provide leadership for staff and collaborate with leaders on relevant initiatives. 

· Key Objectives:

i. Lead and mentor IT staff (internal/external), fostering a culture of innovation, accountability, and continuous improvement.

ii. Provide staff training and support to maximize technology adoption and efficiency. 

iii. Partner with department leaders to understand technology needs and deliver effective solutions.

iv. Review existing processes and make recommendations related to process changes for effective use of technology. 

E. Financial & Resource Stewardship    

· Responsible for department financials. 

· Key Objectives:

i. Develop and manage IT budget and capital investments with long-term sustainability in mind.

ii. Make recommendations related to infrastructure, hardware, software, and equipment. 

· Minimum education, certification and/or licensure: 

o Bachelor’s degree in information systems, computer sciences, or a related field, or equivalent professional experience (Master’s degree a plus).

o 7-10 years of progressive IT leadership experience, preferably in healthcare, senior living, or a regulated nonprofit environment.

o Relevant certifications such as CISSP, CISM, HCISPP, or ITIL (preferred) 

· Mental requirements: 

o Ability to communicate clearly with both technical partners and non-technical leadership.

· Experience: 

o Demonstrated experience managing managed service providers and technology vendors. 

o Experience developing technology strategy and governance frameworks.

o Strong understanding of cybersecurity, privacy, and risk management in healthcare or adjacent sectors. 

o Familiarity with senior living technology ecosystems, including EHRs, resident engagement platforms, and operational systems. (preferred)