Director of Technology Development

Systems Engineering & Enterprise Platforms

• Own systems engineering strategy across cloud, hybrid, and on-prem environments supporting enterprise and OSS-adjacent platforms.


• Drive platform stability, lifecycle management, automation, backup, and disaster recovery.


• Ensure architectural consistency and integration integrity across systems.


• Act as escalation owner for OAP-related customer or wholesale activation issues.

Network Engineering & Connectivity

• Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.


• Implement monitoring, observability, and proactive performance management.


• Support new product development through network and platform readiness.


• Eliminate manual provisioning through automation and hardened workflows.

IT Operations & End-User Enablement

• Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.


• Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.


• Standardize tools, security baselines, and configurations to improve reliability and employee experience.


• Serve as executive escalation point for critical IT outages and security incidents.

Operational Stability & Platform Consolidation

• Own stability across IT, systems, networks, OAP, and wholesale integrations.


• Drive vendor rationalization, system consolidation, and technical debt reduction.


• Lead incident management, root-cause analysis, and reliability improvements.

Leadership & Team Development

• Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.


• Mentor senior engineers and technical leaders.


• Operate as a player-coach during critical initiatives or incidents.

• Ownership & Accountability – Owns outcomes end-to-end and enforces accountability.


• Operational Discipline – Brings structure, rigor, and repeatability to complex environments.


• Execution in Ambiguity – Thrives in startup and high-growth conditions.


• Collaborative Leadership – Builds trust across engineering, operations, finance, and executives.


• Calm Under Pressure – Leads decisively during outages and escalations.


• Continuous Improvement – Drives simplification, stability, and optimization.

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).


• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.


• 5+ years in senior technical leadership roles.


• Hands-on experience with Nokia platforms preferred.


• Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.


• Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.


• Strong executive communication and cross-functional leadership skills.

• Stable, predictable IT and platform operations.


• Reduced outages, failed activations, and wholesale integration defects.


• Simplified and consolidated technology landscape.


• Scalable foundation supporting sustained fiber and wholesale growth.


• High confidence from executives, operations teams, and partners.