Director of Ticket Operations, Department of Athletics

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Director of Ticket Operations, Department of Athletics

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locations

Winston Salem, NC

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R0006898

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Job Description Summary
Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic.

Job Description
Essential Functions:
Leads by example with high personal expectations and appropriate advocacy for the department.

Sets development plans and goals for upcoming year for their team members.

Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.

Manages partnerships with SeatGeek, Fevo, and Paciolan

Manages the Coach’s Kid’s Program

Manages Game Day Ticket Office Staff and Ticket Office

Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.

Manages ticketing technology resources and implementation.

Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.

Collaborates and works accordingly with many units across campus including but not limited to development, sales team, fan experience, digital, communications, and many others.

Expected to build relationships with coaches, interdepartmental staff, and members across campus, along with keeping customer service as a top priority.

Manages premium and seat right leasing payments and account tracking with all revenues associated by year.

Required Education, Knowledge, Skills, Abilities:
Bachelor’s degree and five years of related experience.

Knowledge of Paciolan Ticket System applications.

Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.

Proficiency in Microsoft Office, the internet, and other relevant software.

Ability to handle sensitive information in a confidential manner.

Ability to present and display professional demeanor at all times.

Excellent interpersonal, communication, and time management skills.

Ability to organize workflow and coordinate activities.

Manages staff and/or student workers.

Budgetary

responsibilities.

Preferred Education, Knowledge, Skills, Abilities:
Master’s degree.

Accountabilities:
Responsible for own work.

Physical Requirements:
This position may require employees to stand for extended periods of time to complete task work.

This position may require employees to sit for extended prolonged periods of time in order to complete task work

This position may require occasional lifting of items weighing 0-25lbs.

Additional Job Description
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wa

ke Forest

seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.

In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the

basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status

and

encourages qualified candidates across all group demographics to apply.
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Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.
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The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff.
Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “

pro humanitate

,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive

initiative.
Winston-Salem, North Carolina
Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.
Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem

offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.

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