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Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Job Summary
This role partners with key stakeholders and colleagues to build and deliver learning programs that develop skills and capabilities, drive engagement and performance, and provide results for business. It's important that this person can apply learning theory/models, best practices, and trends while maintaining knowledge of cutting-edge approaches so learning solutions drive lasting impact. Ideally the individual will understand the learning design experience (both digital and facilitator-led), who can develop and deliver end-to-end innovative learning solutions that serve a range of employees. This role cultivates and maintains strong relationships across the organization to provide timely and scalable learning programs for a global audience.
Action is searching for a strategic and hands-on Director of Training to lead the design, delivery, and evolution of enterprise-wide learning and development programs that strengthen performance, elevate leadership, and reinforce Action’s values-driven culture.
This is a high-impact leadership role for someone passionate about building scalable training programs, developing leaders, and creating engaging learning experiences that drive real results.
This position is a hybrid role that can be based out of any of Action's office locations. Must be comfortable with up to 20% of local travel.
Training & Development
- Seeks and maintains a comprehensive understanding of the organization's objectives and strategic plans to ensure training efforts support and drive business goals.
- Builds and implements learning content in a range of modalities (ex: self-paced digital, facilitator-led, static resources, etc.) to support employee development and engagement, onboarding, and people manager and leader needs.
- Actively keeps a pulse on learning needs and program effectiveness to iterate and pitch new programs when relevant. This includes but isn't limited to regular needs assessments, managing and accessing learning offerings through engagement stats, survey results, and other forms of measurement.
- Acts as a project and operations lead for central learning programs while also acting as a subject matter expert in instructional and learning design and development.
- Influences structure of regular in person manager training meetings and maintains consistent agenda topics to be delivered to all managers, assists in coordinating with any subject matter experts participating in multiple regions, and tracks participation, scheduling, and opportunities to improve learning and engagement.
- Ensure maintenance of central Knowledge Base or other “help” library as well as maintenance of templates and resources for team members such as “supervisor toolbox,” “management documents” or other similar directories.
- Coordinate between departments and business units to ensure adequate collaboration and sharing of knowledge.
- Ensuring learning content is current and reflective of the Action culture, business, and priorities, based on guidance from the Human Resources Dept.
- Work with external resources such as industry attorneys, CPA’s, and other experts to maintain up to date templates and resources and ensure that management practices keep pace with changing legislation and external forces. Drive adoption of resources and compliance with new processes.
- Oversee QA function related to company and manager communication with members of client communities.
- Consults with stakeholders regarding recommended employee development tactics serve as a resource on best practices and external resource referral.
- Strong client service and problem-solving skills with the ability to execute in a fast-paced environment
- Ability to consult with diverse stakeholders within a broad, decentralized global business
- Ability to work closely with others and build positive working relationships with a diverse group of people both internal and external
- Establishes metrics to evaluate the effectiveness of training programs and provide regular reports to leadership on training outcomes and ROI
- ·Oversee the training department's budget, ensuring efficient allocation of resources and alignment with strategic goals
New Business / Onboarding Business
- Works with operations teams to onboard new clients, ensure training, and lead charge in success of onboarding new business.
- Ensure transition success of new clients is successful by inspections and client surveys.
- Ensure all training on technology tools and features are being utilized to full capacity.
- Recommend improvements and enhancements for onboarding new clients.
- Ensure all required posters, emergency manuals and policies at associations are up to date and current.
New Product Rollouts
- Ensure transition success of new product rollouts, adoption, and tool success through utilization.
- Design communication, materials and SOPs as it pertains to new product enhancements, new features and brand-new tools and features.
- Gather knowledge and feedback for constant improvements on how to make current tools and features better.
- Subject matter expert (SME) on all current and upcoming technologies with Action Property Management.
Required Skills & Qualifications
- 10 years of related experience. HOA, property management, hospitality management or operations experience strongly preferred.
- Bachelor's degree in Business Administration, Psychology, or a related field.
- Knowledge in instructional design, learning & development models, and organizational development best practices preferred, but not required.
- Excellent training facilitator, having a track record of impactful and effective program delivery to various business audiences.
- Ability to work closely with others and build positive working relationships with a diverse group of people both internal and external.
- Ability to consult with key stakeholders within a broad, decentralized business.
- Communicates clearly and effectively in different forms and with diverse audiences, detail oriented, excellent written and verbal communication.
- Travel Requirement: 25-50% of the time as needed to support the business.
Action Perks
- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.
#LI-BW1
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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