Director of Warehouse Operations

Company Description
Dependable Supply Chain Services provides customized transportation and logistics solutions for every aspect of supply chain logistics needs. Our services include national warehousing, distribution, transportation, and third-party logistics services, freight forwarding. We are your one-stop shop for all your standard and customized transportation and logistics requirements.

Role Description
The Director of Warehouse Operations position will play an integral role on our operations team and be a member of the senior logistics team.
This person will direct and oversee operational execution, policies, objectives, and initiatives. Responsible for developing, implementing, maintaining, and improving the operational functions of the fulfillment and distribution facility while maintaining effective and efficient service to our customers with a focus on quality, productivity, safety, loss prevention, and employee relations.

The Site Director will also be responsible for evaluating current and proposed systems and procedures and determining the implementation of changes as necessary. Familiar with a variety of industry best practices, concepts, and procedures.
Relies on extensive experience and judgment to plan and accomplish goals.
Performs a variety of tasks that revolve around the entire operation. Leads and directs the work of others.
A wide degree of creativity and decision-making is expected.

What you’ll do on a typical day:

Oversee the management of all client distribution and supply chain operations within a specific site or location supporting high-volume B2B, B2C, and multiple retail customers.
Support organic growth of client accounts by identifying and implementing additional client value opportunities.
Own productivity, quality, and safety standards by company rules, and customer requirements.
Implement and maintain operational processes and procedures; prepare reports on performance and potential improvements for operations and financial performance.
Provide direction, development, and leadership for managers, supervisors, and line reports.
Research of startup and ongoing personnel requirements for automation solutions based on product profile and activity levels.
Establish and meet site objectives in the areas of financial performance, safety, quality, and customer service, while maintaining compliance with all applicable internal and external policies.
Provide accurate and timely submission of key quality, financial, and safety reports.
Hire, train, develop, and appraise staff effectively; take corrective action as necessary promptly and in accordance with company policies and standards.
Plan and coordinate site activities with departmental managers and supervisors to ensure objectives are accomplished in a timely and cost-effective manner.
Drive a culture of innovation and success that values diverse voices, talents, identities, backgrounds, and experiences.

Responsibilities:

Develops and maintains operations business plans to include all customer/company requirements, labor hours, equipment, facility costs, and human resource decisions to enable the organization to reach goals.
Establishes, monitors, and maintains productivity and quality standards, develops budget and cost controls, and focuses on continuous improvement of the operation.
Ensures operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling disposition of materials, and keeping warehouse inventory current and up to date.
Reviews operating reports identifies and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays.
Responsible for financial analysis and aggressive management of operational expenses and owning the facility P&L driving continuous improvement of financial performance.
Performs and oversees the administrative activities associated with the effective management of operations, including compiling, storing, and retrieving data for reports, interfacing with other functional areas, and continuous communication with customers.
Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.
Monitors activities of work teams to ensure safe practices are in place and being followed at all times.
Monitor operations to ensure proper housekeeping is being practiced. Give guidance on safety and security issues, and interface with corporate on all issues

Requirements:
Directly supervises 5+ employees and indirectly responsible for 200+ associates in operations and transportation. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and working with a business model that has a heavy concentration of temporary employees, due to volume fluctuations.
Bachelor’s Degree including 7 to 15 years’ experience in a fast-paced distribution and fulfillment warehousing environment with increasing responsibilities.
Omni – Channel DC experience, including Retail, B2B, D2C
Demonstrated expertise in managing complex warehousing operations.
Demonstrated knowledge of automation, sortation systems, and how they execute.
Experience in a contract logistics fulfillment environment supporting high-volume order fulfillment and distribution.
Experience in transport management, pick-up and delivery, routing, and retailer requirements.
P&L Expertise (Budgets, Forecast, Analysis)
Labor management and reporting
Prior Retail customer experience is required.
This role is required to be onsite.

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