Director of Wellness - Full-Scale Wellness Escape

Description

THE JOB:

The Spa & Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experience, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, attention for detail, and the ability to inspire and manage a diverse team.

Responsibilities Include (but are not limited to):

Operational Management:

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
• Implement and monitor compliance with health and safety regulations, including emergency response procedures.

Team Leadership

• Lead and manage the spa team, including therapists, estheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.

Guest Experience Enhancement

• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.

Financial Management

• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.

Marketing and Promotion

• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.
• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry.

Non-Essential Functions:

Participate in hotel-wide initiatives, including employee wellness programs and leadership development activities. Represent the spa during VIP visits, media tours, and brand-related promotional events. Stay current with spa and wellness industry trends to recommend innovations that enhance guest experience and operational excellence.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Director of Wellness requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

 OUR CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!

The OFFER:

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. 

Requirements

• Excellent reading, writing, and oral proficiency in the English language.
• Minimum of 5 years of management experience in a luxury spa setting.
• Demonstrated superior knowledge of spa, wellness, and holistic modalities.
• Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets.
• Previous experience preferred as a hands-on therapist, such as a massage therapist, esthetician, and yoga/sound bath.
• Passion for the health and wellness industry.
• Ensure spa and team are always in compliance with state and board laws.

Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.

 The ideal candidate will have:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

 If you enjoy being a part of a team that provides excellent experience for our guests and meeting new people, we invite you to apply!

 EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.