Director, Operation Control & Performance

Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

PURPOSE:

The Director, Operational Control & Performance will support and lead the dispatch and flight crew support functions to effectively execute Avelo’s flight operations. This role requires tactical problem solving and the ability to identify opportunities and create standards to improve overall OCC performance. This position will take the initiative to ensure not only the safety but timeliness of Avelo’s flight operations while maintaining compliance with all applicable company rules and regulations.  

RESPONSIBILITIES:

• Responding to stressful situations, determining the right course of action to maintain safety, meet regulatory standards, and keep our commitments to customers and crew members.
• Lead and provide guidance to OCC crew members to ensure the efficient execution of daily operations, disruption recovery, and customer satisfaction.
• Develop and implement standards within the OCC to ensure compliance and improve overall performance
• Lead and provide guidance to OCC crew members for aircraft routing decisions and be the primary liaison to resolve any conflicts with the line maintenance schedule
• Primary leader for the management of short notice charters and ACMI customer schedule inquiries and suitability requests
• Proactively monitor crew availability to support potential operational disruptions
• Monitor performance metrics to identify and share opportunities for operational performance improvement with the leadership team
• Support continuous improvement initiatives with processes, systems, and personnel
• Understand the “big picture” to deliver a safe, on-time, and cost-effective product and guide the OCC to meet company goals

Requirements

• College degree 
• A minimum of 5 years’ experience as an OCC/SOC leader at a 121 Air Carrier
• FAA Dispatcher Certificate
• Experience with NAVBLUE N-OC/N-FP, preferred
• Experience with international flight operations

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)

Avelo is an Equal Opportunity Employer