Director, Operations

The Director of Operations (DO) is responsible for implementing operational standards to ensure consistent practices, procedures and standards across kiosk and facility operations. The position engages in staffing/scheduling, operational performance and financial plan goals through delivery of customer and end customer/consumer satisfaction. Ability to influence and negotiate providing guidance and oversight to internal and external teams. The position will have direct reports across the United States.

Key Competencies

Understanding Retail and Various Retail Channel environments, Influence and Negotiation, Financial Acumen and Data /Analytics, Consumer/Customer focus, Planning and Priority setting, Innovation, Communication and People Leadership

Duties & Responsibilities 

• Develops and executes a data-driven operational strategy across all locations to achieve P&L targets and drive sustainable sales growth
• Analyzes sales trends, labor and inventory costs to establish accurate budgets and identify opportunities for improved financial performance

• Owns the implementation and ongoing integrity of production, food safety, and store operations standards across all locations
• Ensures food safety protocols are consistently applied company-wide, with zero compromise on compliance
• Drives proper execution of corporate production standards through clear direction to Area Managers and field team

• Partners cross-functionally to drive consistent operational execution across all kiosk locations, ensuring alignment with company standards and full compliance with applicable local and federal regulations
• Translates company strategy into actionable short and long-term operational plans, while proactively identifying field-level gaps and bringing forward data-backed recommendations to establish new standards for leadership review
• Serves as the primary voice of field operations to senior leadership, continuously surfacing opportunities to strengthen company standards and drive the business forward

• Leads, develops, and holds Area Managers accountable to corporate standards, operational performance, and professional growth
• Conducts regular field visits and performance reviews to assess execution, identify gaps, and provide structured coaching and feedback
• Builds Area Manager capability through ongoing development.
• Enforces corporate policies and procedures while fostering a culture of ownership and accountability at every level of the field team.

This job posting describes the general duties and responsibilities for the position. Other duties may be assigned as needed. 

Qualifications 

• 10+ years’ relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience  
• Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success ? 
• Understanding of retail strategy and execution across multiple environments and channels 
• Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills 
• Excellent interpersonal, written, and verbal communication skills in English 
• Ability to use a computer and Microsoft Suite and other business related programs to drive the business 
• Flexibility to travel up to 75% as required
• Strong grasp of Hana Brands standards, mission and core values 

Physical Requirements:

• Ability to stand and walk for extended periods of time, including on retail floors, kiosk locations, or field environments.
• Ability to lift, carry, push, or pull materials weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to bend, reach, squat, and use hands and arms to handle materials, tools, or equipment.
• Ability to work in environments that may include temperature variations, noise, and production activity typical of food manufacturing or field operations.
• Ability to perform repetitive motions and maintain physical stamina required for daily operational activities.
• Ability to travel by car, air, and other means of transportation as required to meet business and customer needs, including overnight travel, as required by business.

Hana Brands is an Equal Opportunity Employer

• 10+ years’ relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience  
• Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success ? 
• Understanding of retail strategy and execution across multiple environments and channels 
• Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills 
• Excellent interpersonal, written, and verbal communication skills in English 
• Ability to use a computer and Microsoft Suite and other business related programs to drive the business 
• Flexibility to travel up to 75% as required
• Strong grasp of Hana Brands standards, mission and core values 

Physical Requirements:

• Ability to stand and walk for extended periods of time, including on retail floors, kiosk locations, or field environments.
• Ability to lift, carry, push, or pull materials weighing up to 40 pounds, with or without reasonable accommodation.
• Ability to bend, reach, squat, and use hands and arms to handle materials, tools, or equipment.
• Ability to work in environments that may include temperature variations, noise, and production activity typical of food manufacturing or field operations.
• Ability to perform repetitive motions and maintain physical stamina required for daily operational activities.
• Ability to travel by car, air, and other means of transportation as required to meet business and customer needs, including overnight travel, as required by business.

Hana Brands is an Equal Opportunity Employer