Director, Operations and Customer Quality Program Engineer

Key Responsibilities\n\nResponsible for meeting customer expectations in product quality, responsiveness and services. \n\nInterfaces with key customers to ensure customer satisfaction and that products meet customer specifications. In case of customer inquires or issues (e.g. product returns), the Global Quality organization is responsible for providing customers with answers and driving each issue to resolution. \n\nEnsures that all interactions with customers are done in a professional and timely manner.\n\nProvides clear and well-articulated vision, strategies and plans to continuously improve product and service quality for our customers. \n\nDevelop and strengthen the Quality organization. Manage general business requirements manage employees, create and monitor budgets.\n\nEstablish roles and responsibilities to achieve in manufacturing line and customer support.\n\nEnsures that quality control inspections, tests, root cause analysis and corrective procedures are coordinated throughout the organization. \n\nSelects, evaluates and manages employees to ensure the efficient operations of the function.\n\nFunctional Knowledge\n\n * Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment\n\n\n\nBusiness Expertise\n\n * Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition\n\n\n\nLeadership\n\n * Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives \n\n\n\nProblem Solving\n\n * Evaluates key business challenges; directs the development of new or innovative solutions\n\n\n\nImpact\n\n * Guided by company strategy and business objectives, impacts results of segment/function\n\n\n\nInterpersonal Skills\n\n * Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues\n\n\n\nPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials\u0027 core values.\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n15+ Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\n10-Day 8-Hr (United States of America)\n\n### \n\n### Travel:\n\nYes, 20% of the Time\n\n### \n\n### Relocation Eligible:\n\nNo\n\n### Referral Payment Plan:\n\nEmployee Referral (Standard)\n\nU.S. Salary Range:\n\n$180,500.00 - $248,500.00\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. \n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n