Director, Operations, PGP

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location: Atlanta, GA 

As a senior leader of clinical practice in Emory Healthcare clinical operations, Director, Operations PGP oversees and manages the daily and strategic operations of multiple clinic sites, health-system wide programs/departments/sections or business services (revenue cycle, patient access, patient care services, etc).

• Directs revenue, costs, funding and budget operations for large and complex departments or sections, to achieve high quality staff and operations/clinical performance
• Manages and influences relationships with executive managers, physicians, functional area managers and staff to achieve best in practice performance and business results
• Works with various administrators and the senior management team to determine capital equipment, medical supplies, personnel and other fiscal requirements
• Prepares budget recommendations; monitors and verifies expenditures
• Manages staff and employee performance
• Resolves Human resource-related issues, determines staffing needs (clinical, clerical and administrative), interviews and hires staff
• Provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills
• Determines disciplinary, termination and salary actions
• Develops and implements organizational, and Clinic, policies and procedures including, but not limited to JCAHO, OSHA, billing/reimbursement, medical records guidelines, and human resources
• Using reengineering, work flow analyses, etc. to develop techniques and practices to improve the provision of health care services; in conjunction with clinical leaders, develops and implements state-of-the-art care management techniques and approaches for nursing triage; after hours services; urgent care services; case management services; and disease management strategies and programs
• Manages the provision of ancillary services (lab, pharmacy, radiology) provided in-house or by vendors
• Works with manager to formulate plan for professional development
• Attends educational in-services as appropriate
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments
• Prepares financial and operational reports and analyses reflecting progress and trends; makes recommendations or provides conclusions
• Maintains medical records and processes; manages retrieval and analysis of medical information
• Facilitates communication with clinic physicians; provides updates on activities and new policies; reviews problems and opportunities
• Collaborates with the managed care department

MINIMUM QUALIFICATIONS

• Bachelor's degree in business administration, management, health administration, or related field
• Master's degree or equivalent graduate work preferred
• Six (6) years management experience in physician group practice including multi-site group management

PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.