Director, Optical & Retail Clinic Operations

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

The Director of Optical and Retail Clinic Operations leads the successful performance of the Optical retail departments across all Panorama Eyecare locations in Colorado and Wyoming and manages the day-to-day clinical operations for four Optometry locations in the Colorado market. This position is accountable for ensuring patient satisfaction through clinical excellence, meeting performance targets for Optical Retail sales, and managing optical vendor relationships in partnership with senior leadership.

Responsibilities:

• This position supervises the Optical Department inclusive of three Optical Market Supervisors, Manager of Optical Operations Improvement, and three Office Managers.
• Responsible for all managerial duties inclusive of training, performance management, recruiting, and general oversight while supporting a positive culture and productive environment.
• Develops and maintains outstanding optical, clinical and physician relationships to ensure the highest level of patient care.
• Drive and monitor optical sales performance and margins compared to budget; suggest sales and merchandising strategies to improve sales performance.
• Partners with senior leadership for business and strategic planning.
• Implements initiatives to increase patient volume and referrals for Panorama partner clinics and surgery centers.
• Assists with maintaining efficient clinic flow while quality of care is maintained. Identifies areas of concern in efficiency throughout the clinic and partners with clinic leaders to resolve issues.
• Supports escalated clinic operations concerns; provides oversight and guidance to clinic leaders on day-to-day clinical matters.
• Performs other duties as assigned.

Who You Are

• Solid interpersonal, collaborative, and relationship building skills; ability to interact positively with teammates at all levels of the organization to foster a positive work environment.
• Ability to read, analyze, and interpret general business documents, financial statements, clinical procedures and regulations.
• Ability to effectively create proposals, review contracts, define problems, establish facts, and draw conclusions.
• Proficient with MS Office suite and Electronic Medical Record software.
• Proven track record of retail business growth using financial acumen and sales strategies.
• Demonstrated ability to deliver outstanding patient interactions and experiences.
• Self-starter with a process improvement mindset and ability to problem solve and present creative solutions
• Demonstrated ability to maintain confidentiality and work with sensitive information.

Education/Certifications/Experience:

• Bachelor’s degree in business or related field, or equivalent combination of education and experience.
• Previous experience in healthcare operations leadership required, optometry or ophthalmology experience preferred.
• Minimum 5 years’ experience in management required.
• Optical knowledge or certification preferred.

Physical Demands:

• Ability to perform sedentary work and lift up to 25 pounds.
• Ability to drive between clinic locations in Colorado and Wyoming.

Additional Job Details:

• The position can be based in the Denver, CO Metro area or Fort Collins, CO
• Compensation for this role will be $95,000- $125,000 annually, this role is bonus eligible.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

 Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine! 

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.