Director, PAP Services

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Director, PAP Services

The Director, PAP Services leads the strategic development, market development, growth and operations of PAP product lines and program. Additionally, responsible for improving the synergy between these programs and regions to improve patient care, process flow, communication, as well as program outcomes. The Director, PAP Services will work in coordination with other members of leadership to identify areas of opportunity and growth for its related product lines. They will improve overall operational efficiency for better patient outcomes, develop an excellent clinical and non-clinical team, and support the diversification growth strategy for the company.

Job Duties:

• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Develops effective program models and measures outcomes that are patient centered rather than product line centered.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Collaborates with leadership to develop the PAP program and improve patient satisfaction.
• Works with mid-level managers to create daily, weekly, monthly, and quarterly key performance Indicators.
• Works with mid-level managers and contract price table management to assure that all accurate billing and payor information is added into the AdaptHealth system.
• Assesses and set goals for all related metrics including productivity, denial management, days sales outstanding, accounts receivable turnover, accounts receivable aging composition, account volume per office, etc.
• Drives team member engagement, recognition, and retention.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Competency, Skills and Abilities:

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent thinker and decision maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication

Minimum Job Qualifications:

• An associate degree from an accredited college required, bachelor’s degree preferred
• Five (5) years’ experience in Revenue Cycle Management or proven related experience is required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.