Director, Passenger Services

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career?  If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Salary range - $101,000 to $132,000

How will you make an impact?

Responsibilities

• Directs and coordinates department activities through subordinate supervisors
• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered
• Assigns, or delegates responsibility for, specified work or functional activities and disseminates policy to supervisors
• Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work. Coordinates activities of department with related activities of other departments to ensure efficiency and economy.
• Monitors and analyzes costs and prepares budget, using computer
• Prepares reports and records on department activities for upper management, using computer
• Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
• May initiate or authorize employee hire, promotion, discharge, or transfer
• Must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives
• Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated

Who are we looking for?

Requirements

• Minimum age of 18
• College degree or equivalent experience
• Strong managerial skills
• Ability to interact and communicate effectively
• Strong PC skills
• Ability to manage management, non-management and contract labor work groups
• Must be able to read, write, fluently speak and understand the English language
• Ability to handle multiple responsibilities
• Previous supervisory experience and knowledge of Envoy budgeting, policies and procedures, preferred
• Ability to work rotating shifts, nights and weekends, preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.