Director, Patient Care Services - Hospice

Job Title: Director, Patient Care Services - Hospice
Department: Clinical
Location: Cleveland, Ohio
Reports To: Managing Director
FLSA Status: Exempt

Overview
We are seeking a compassionate, experienced Director of Patient Care Services - Hospice to lead our hospice clinical operations. This role oversees all aspects of patient care delivery, ensuring compliance with federal and state regulations while fostering a culture of compassion, excellence, and teamwork. The Director will guide an interdisciplinary team including nurses, social workers, chaplains, and aides to provide exceptional, patient-centered care that honors dignity, comfort, and quality of life during the end-of-life journey.

Key Responsibilities

Clinical Excellence

• Oversee development and implementation of hospice care protocols to ensure quality, safety, and compliance.
• Coordinate interdisciplinary care plans to meet physical, emotional, and spiritual needs of patients and families.
• Maintain accurate and timely clinical documentation in accordance with regulations and organizational standards.

Operational Leadership

• Direct daily operations for hospice services, ensuring efficiency and alignment with organizational goals.
• Manage the hospice budget, monitoring financial performance and implementing cost-effective strategies.
• Utilize the Entrepreneurial Operating System (EOS) to drive accountability, clarity, and goal achievement.

Compliance & Quality

• Ensure adherence to Medicare Hospice Benefit Conditions of Participation, state regulations, and accreditation standards.
• Lead quality improvement initiatives to enhance patient outcomes and operational performance.
• Proactively identify and mitigate risks to patients, staff, and the organization.

Team Leadership

• Recruit, train, and mentor clinical and support staff to maintain a highly skilled, motivated workforce.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance evaluations and provide ongoing coaching.

Community Engagement & Advocacy

• Represent hospice services in the community, building relationships with healthcare providers, referral partners, and community organizations.
• Advocate for patient rights and ensure patient voices are heard in care planning and delivery.

Qualifications

• Bachelors degree in Nursing, Healthcare Administration, Business Management, or related field required; Masters degree preferred.
• Active RN license preferred.
• Minimum of 8 years of progressive leadership experience in hospice, palliative care, or healthcare operations.
• In-depth knowledge of CMS hospice regulations, state-specific compliance requirements, and accreditation standards.
• Demonstrated ability to lead multidisciplinary teams and improve operational efficiency.
• Strong financial management skills, including budgeting, forecasting, and cost control.
• Excellent communication, relationship-building, and problem-solving skills.
• Proficiency with healthcare technology platforms and EHR systems.

Work Environment

• Based primarily in the Cleveland office with regional travel as needed.
• Fast-paced, mission-driven setting requiring both strategic leadership and hands-on involvement.
• Involves high-stakes decision-making, problem-solving, and balancing operational efficiency with compassionate care.

Success in This Role Will Be Measured By:

• Growth in patient census while maintaining quality standards.
• Strong financial performance and resource optimization.
• High patient and family satisfaction scores.
• Achievement of operational efficiency targets, including timely admissions and staff utilization.
• Compliance with all federal, state, and accreditation requirements.
• Positive community presence and strengthened referral relationships.