Director, People Experience

Lead the design and implementation of a tiered HR service delivery model and optimize HR processes for efficiency and improved employee experience. Assess and streamline People Experience processes, creating scalable and automated workflows using continuous improvement methodologies. Develop and execute change management strategies, partnering with Communications and coaching leaders to support adoption. Partner with IT, HRIS, and technology teams to enhance systems, enable AI‑driven automation, and ensure seamless HR service experiences. Simplify complex HR processes into intuitive experiences and establish mechanisms to measure and improve employee experience quality. Lead cross‑functional initiatives across People Experience, HRBPs, COEs, IT, Finance, and Communications, and manage a strategic roadmap of priorities. 10+ years of experience in HR operations, HR transformation, shared services, or related roles. Ideally with a background in HR transformation consulting (internal or external). Bachelor's degree in relevant field, or equivalent experience, required. Experience implementing and/or operating within a tiered HR service delivery model. Proven ability to lead large‑scale transformation and organizational change efforts. Strong HR process and workflow expertise across the employee lifecycle. Experience partnering with IT/HRIS on system implementation, optimization, or automation. Strong consulting skills, including structured problem solving, executive presence, analytical rigor, and stakeholder influence. Demonstrated ability to simplify complexity and design exceptional user experiences. Familiarity with HR technology ecosystems such as Workday, ServiceNow HRSD, or SuccessFactors, preferred. Experience utilizing and driving adoption of AI/automation tools in HR, preferred. Experience or certification in Lean, Six Sigma, ProSci, or Design Thinking, preferred.