Director, Plan Consulting

Job Description:

The Role

As Director of Plan Consulting, you will lead and develop a team of 10-15 Plan Consultants supporting IRS pre-approved document creation and ongoing ERISA compliance for 401(k) and 403(b) plans within the WI CAPS organization. You will play a critical role in shaping the Plan Consulting team strategy, driving operational excellence, and fostering a high-performing, inclusive team culture.

Key Responsibilities

As a leader, you will champion innovation, execution excellence, and strategic alignment by:

• Defining and driving strategic objectives for Plan Consulting, demonstrating data and insights to inform decisions and measure outcomes.

• Owning the end-to-end Plan Consulting service model, ensuring consistent, high-quality delivery aligned with client and business needs.

• Using important metrics and analytics to monitor performance, proactively identify risks, and implement mitigation strategies.

• Leading, coaching, and developing a high-performing, multi-site team of Plan Consultants.

• Fostering a culture of accountability, continuous improvement, and customer focus.

• Navigating and resolving complex blocking issues with good judgment and urgency.

• Partnering closely with Legal, Implementation, Sales, and Relationship Management to ensure seamless delivery and alignment on priorities.

• Acting as a key collaborator in enterprise initiatives impacting document services and compliance processes.

• Discovering opportunities to streamline processes, enhance service scalability, and improve the client experience.

The Expertise and Skills You Bring

• Bachelor’s degree required.

• Proven leadership experience managing teams, preferably across multiple locations.

• Demonstrated success in process improvement, operational efficiency, and escalation management.

• Strong executive communication, presentation, and customer management skills.

• Experience with benchmark development, performance management, and risk mitigation.

• Deep knowledge of ERISA compliance and retirement plan document services preferred.

• ASPPA or related industry designation preferred

The Team

The Plan Consulting team is part of the Workplace Investing (WI) Pre-Approved and Fiduciary Services organization within Client and Participant Services (CAPS). Supporting all WI markets, the team serves as the primary contact for IRS Pre-Approved Document preparation. They offer technical expertise on plan documents and ERISA compliance to clients and internal partners.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.