Director, Product - Client Strategy and Solutions

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The North America Product Client Strategy and Solutions organization is responsible for bringing best in class payment solutions to market that support the business needs of Visa's US client base, including issuers, acquirers, processors, merchants, and technology partners.  Within this organization, the Director Product - Client Strategy and Solutions will be a key member of the team responsible for all client-facing activities with Visa’s Enabler, Merchant and Fintech client segments. The scope of the team spans across all Visa products – core and value-added services.  Responsibilities of the team include:

• Socializing and evangelizing Visa's product strategy, roadmap and benefits to clients within the Enabler, Merchant, Fintech client segments. 

• Understanding client business needs and priorities, defining client solution business requirements, and working with both regional and global product development teams to shape and prioritize product roadmap

• Close collaboration with internal stakeholders and client stakeholders to maintain an ongoing understanding of client challenges, opportunities and needs across their payments operations. 

• Educate and empower the broader sales organization on Visa products and strategy. Collaborate cross-functionally to bring one unified Visa Product voice to account executives and clients.

• Deliver regular thought leadership on payment product topics to internal sales partners and external clients  

• Utilize the voice of the client to inform and influence the Visa product roadmap

Client solutions is measured by the success of product or initiative adoption by Visa's clients and the net impact to Visa's payment volume and OKRs.  The Director Product - Client Strategy & Solutions will oversee special projects across multiple clients and serve as the main contact for specific clients regarding key Visa Product matters. This position is based out of San Francisco, CA and reports into the Senior Director, Head of Client Strategy and Solutions, Enablers, Merchants and Fintechs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

•10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD



Preferred Qualifications:

•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

•BA/BS in business, computer science, or a related field

•Excellent executive level communication, story-telling and presentation skills to both internal and external audiences

•Superior analytical and problem-solving skills as well as demonstrated quantitative rigor

•Strong business acumen and understanding of commerce business KPIs

•Solid understanding of current and emerging technologies in the payments industry

•Ability to build successful client relationships with C-level client executives

•Ability to articulate a business benefit to an executive-level business stakeholder, with the ability to also explain details to functional and technical SMEs

•Effective in public speaking engagements

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 10 - 25% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 178,400.00 to 258,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.