Director Product Management

Location: Sandy, UT (Hybrid)

Are you looking for your next challenge in your Product Management career and can bring a powerful mix of skills, experience, and team-building prowess? Do you love creating strategies and vision that can take a diverse portfolio of products and make them all run like a well-oiled machine? Do you love enabling your team to succeed and make the impossible possible? If so then NICE is the place for you.

This Director of Product Management will direct, establish, maintain, and plan the overall strategy & vision for assigned solution sets in the CXone Suite Portfolio. While managing & influencing a broad group of Product Managers they will drives product roadmap and backlog activities while managing cost margins for a multi-million dollar solution set. Respond to market and customer requirements and escalations through direct interactions, roadmap presentations and evangelization of the CXone Suite vision & solutions. The successful candidate will bring a track record of enabling global teams with best go to market and support practice for their products.

A Typical Day Might Include the Following:

Identifying, pursuing, and maintaining key relationships with targeted strategic partners.

Driving the business. Maximizing revenue and margin growth by identifying new business opportunities.

Definition & coordination of "whole" solution. This includes the definition of the products and features.

Developing product roadmaps, and managing cross solution backlog of stories and requirements.

Prioritizing of company solutions against business needs and market demand.

Obtaining relevant customer and market data to guide and validate company direction on product development.

Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans.

Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.

Training solution managers to follow best practices and processes established for developing new products and product improvements.

Proactively work with sales to assist with sales opportunities.

Day to day management, coordination, and delivery of projects related to assigned product lines.

Regular report Performance Metrics relevant to assigned products.

Traveling to customer sites to understand needs and fulfill expectations.

Attending trade shows; participate in panel discussions & presentations to represent NICE CXone as industry experts and thought leaders in our space.

Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.

Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.

Responsible for recruiting, hiring and firing for the department.

Follow the company Code of Ethics and policies and procedures at all times.

Communicate in an effective and professional way with customers in and outside of NICE CXone

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.

12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.

Demonstrated ability to interact and lead others through influence.

Demonstrated ability & comfort in presenting to customers and co-workers

Requires in-depth knowledge in and experience with agile & SCRUM development methodologies.

Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.

Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.

Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.

Experience managing one’s own time and balancing many different projects simultaneously.

Experience with a SaaS product set.

Experience Preferred:

Contact center experience with an emphasis on reporting, data usage and analysis.

Familiarity with omnichannel, multichannel contact management

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