Job Description - Director Product Management - Digital (Sales & Service Platforms)
Symetra has an exciting opportunity to join our team as a Director Product Management - Digital (Sales & Service Platforms)!
About the role
In this role, you will lead product management across our Sales & Service Platforms portfolio, driving strategy, governance, and execution to deliver consistent product management practices and measurable business outcomes. This role supports a set of horizontal capabilities (e.g., CRM, Contact Center Technology) that enable and serve all business divisions across the enterprise. You will translate business strategy into portfolio direction, investment focus, and execution expectations across multiple products.
You will ensure product strategies and investments are grounded in customer needs, working with senior leaders and cross-functional partners to drive alignment. You will use performance insights to guide decisions, and continuous improvement, ensuring teams are aligned, resourced, and delivering outcomes at scale against strategic objectives.
What you will do:
Portfolio Strategy & Execution
Lead strategy for the portfolio, translating business goals into product priorities, investments, and execution plans
Ensure product strategies are grounded in customer needs and deliver measurable business outcomes
Align product investments with business strategy and funding priorities
Lead portfolio reviews and adjust priorities and direction based on performance insights
Oversee execution across product teams to ensure delivery of expected outcomes
Cross-Functional Leadership
Lead alignment across product, engineering, operations, and business teams
Coordinate initiatives, dependencies, and resource tradeoffs across the portfolio
Drive resolution of cross-team risks and competing priorities
Lead efforts to improve operating models and delivery effectiveness
Stakeholder Leadership
Partner with senior stakeholders to align on strategy, priorities, and performance
Communicate portfolio direction, risks, and outcomes clearly
Represent product strategy in strategic and operational discussions
Oversee relationships with key external partners and vendors
Team & Capability Leadership
Lead and develop Product Managers and Product Owners
Strengthen product management practices across teams
Promote innovation, experimentation, and continuous improvement
Who You Are
Bachelor’s degree required
12-15 years of experience in product management or related roles with increasing scope and responsibility
Demonstrated experience leading product strategy and execution across multiple products or a domain/portfolio
Strong ability to translate business strategy into product priorities, investments, and measurable outcomes
Experience working in Agile and cross-functional delivery environments required
Proven ability to lead and influence cross-functional teams without direct authority
Strong communication, stakeholder management, and executive presentation skills
Experience managing complex initiatives, dependencies, and competing priorities
Strong analytical and decision-making skills, including experience using data to guide strategy and prioritization
Experience in financial services and/or insurance preferred
Some travel required
We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
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