Director, Product Management, Payment Optimization

Responsibilities include ensuring product profitability, leading operational reviews, and collaborating with global partners to maximize efficiency in a dynamic environment. Establish a shared vision across the company for one or more products with a deliberate and cohesive strategy. Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders. Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Champions the customer experience and prioritizes customer needs in product requirements and decision making. Defines and uses metrics that inform the success of products including usability studies, research and market analysis. Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Responsible for product profitability, including budgetary decisions. Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed. Leads a cross-function team, partnering with global partners including content strategists, data scientists, product designers and user experience researchers. Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard. Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. Minimum of 3 years management experience 5+ years of experience in financial services with deep working knowledge of payment optimization, authorization optimization, cost optimization, authentication, and routing Experience leading and developing global teams of product managers to identify, experiment, solution, launch, monetize, and drive adoption of products that solve merchant problems Experience serving as a product SME in strategic pre- and post-sales customer engagements Experience identifying and executing opportunities to drive improved revenue and operating margin across product offerings Experience ensuring merchants' problems are solved comprehensively with end-to-end solutions from integration and onboarding to merchant insights that demonstrate value Experience establishing strong networks of internal partnerships across cross-functional groups including Data Science, Architecture, Customer Support, Integrations, Pricing Operations, Finance, Legal & Compliance Strong industry perspective focused on machine learning/artificial intelligence to help shape and evolve payment optimization products Data-driven approach with enthusiasm for agile and AI product management to deliver breakthrough customer experiences and drive efficiency