Director Product Operations

We are seeking a strategic, detailed and operationally minded Director of Product Operations to support and scale our Treasury Management and Digital Banking product lines. This role will serve as a key partner to product managers and business lines, ensuring the delivery of high-quality client solutions by supporting new product initiatives through structured feedback, testing, and validation, while also driving excellence in product releases and upgrades. The ideal candidate brings deep experience in technical product analysis, a strong understanding of treasury services and digital platforms, and a passion for enabling high-performing product teams. A critical focus of this role includes product release management, testing, and quality assurance practices to ensure reliable and compliant product delivery.

RESPONSIBILITIES: 

• Lead of team of talented product analysts; conduct L10’s, facilitate performance reviews, 555’s, and identify training needs.


• Design and implement operational frameworks that support the full product lifecycle for Treasury and Digital Banking solutions.


• Drive consistency in product planning, execution, and performance tracking.


• Lead and continuously improve product release management processes, ensuring timely, coordinated, and high-quality launches.


• Partner closely with Product managers, Technology, Treasury and Client Services to ensure seamless delivery of product initiatives.


• Collaborate with Product managers and business areas on priorities, timelines, and go-to-market strategies.


• Establish and oversee testing protocols and quality assurance standards to ensure product reliability and compliance.


• Coordinate release cycle and upgrades with third-party vendors supporting treasury and digital banking platforms.


• Support onboarding, training, and knowledge-sharing initiatives for product analysts.


• Establish and maintain release readiness checklists to ensure all functional, technical, and compliance requirements are met prior to launch.


• Lead coordination of UAT (User Acceptance Testing) and QA (Quality Assurance) activities across new product initiatives.


• Monitor and report on testing outcomes, ensuring timely resolution of issues and continuous improvement of product quality.


• Support post-release validation and incident tracking to ensure smooth product rollouts and client experiences.

 QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, Technology, or related field (MBA or equivalent preferred)


• 7+ years of experience in product operations, product management, or program management within a banking or financial services environment


• Strong understanding of Treasury Management products (e.g., ACH, wires, remote deposit, fraud prevention) and Digital Banking platforms


• Excellent communication, organizational, and analytical skills

PREFERRED ATTRIBUTES:

• Familiarity with banking regulations, risk management, and compliance frameworks


• Passion for operational excellence, customer experience, and digital innovation


• Experience with test planning, QA automation tools, and release coordination across environments

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us? 

COMPENSATION & BENEFITS:

The typical annual base pay range for this role is between $82,900 - $95,000. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Healthcare (medical, dental, vision)


• Basic term and optional term life insurance


• Short-term and long-term disability


• Parental leave


• 401(k) with employer match


• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position.  It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Exempt