Director, Professional Services (EDO)

The Director, EDO is a senior leader accountable for both the delivery and sales of professional services for Irth’s Infrastructure Land Management (ILM) product line. This role owns the full services lifecycle, from pre-sales scoping and proposal development through implementation, ongoing delivery, and customer success, ensuring Irth’s ILM customers realize measurable value from their investment. The Director drives revenue growth by identifying and closing services opportunities while maintaining the highest standards of delivery quality, customer satisfaction, and operational excellence. 

The ideal candidate is a seasoned professional services leader who combines a strong commercial instinct with deep delivery expertise. They excel at building trusted relationships with customer executives, growing a services book of business, and leading cross-functional teams to deliver complex land management implementations on time and on budget. They are highly organized, comfortable operating in a fast-paced environment, and skilled at communicating value, managing risk, and aligning stakeholders across Sales, Product, Engineering, and Customer Success.

 Responsibilities:

• Own the ILM Professional Services practice end-to-end—driving both services revenue growth and delivery excellence across implementation, configuration, training, and ongoing managed services. 

• Drive services sales in partnership with the Account Executive team—owning pipeline development, solution scoping, SOW and proposal development, pricing, and contract negotiation. 

• Build and lead the ILM professional services team; set hiring plans, performance standards, and career development paths for implementation consultants, project managers, and land management SMEs. 

• Serve as the senior customer point of accountability; establish executive relationships, translate business objectives into delivery roadmaps, and oversee implementations from kickoff through go-live and adoption. 

• Own the ILM services P&L; manage delivery governance, resource utilization, revenue forecasting, and margin performance; report results and escalations to Irth leadership. 

• Develop repeatable ILM service offerings, implementation playbooks, and enablement assets; partner with Product to feed customer insights back into the roadmap and keep methodology current with product capabilities. 

• Collaborate with Sales, Account Management, and Support to identify expansion opportunities, drive net revenue retention, and represent Irth’s ILM practice at industry events and customer advisory boards. 

• Performs other duties as assigned by an appropriate administrator or their representative. 

• 15+ years’ experience in professional services, consulting, or enterprise software implementation, with at least 8+ years in a leadership role accountable for services delivery and revenue growth. 

• Demonstrated track record growing a services practice or book of business, including pre-sales, SOW development, and consistently meeting or exceeding revenue targets.

• Proven people leader with experience building and scaling professional services teams; strong financial acumen and ability to manage a services P&L in a fast-paced environment. 

• Excellent executive communication skills; comfortable presenting strategy, delivery status, and business cases to C-suite stakeholders at both Irth and customer organizations.

• Join a dynamic, growing company that is well respected in its industry.  

• Competitive salary 

• Health plan options include medical, dental, & vision  

• 401k + company match   

• Flexible PTO policy plus company-paid holidays   

• Benefits include life insurance, pet insurance, discounts and perks programs 

• Generous one-time “work from home” stipend to get you started 

• Team events, including monthly lunches for everyone, volunteer outings, and quarterly gatherings 

• Hybrid employees have access to snacks, beverages, and coffee at our Columbus, Ohio, office