Director Rental Operations

Do you want to take on responsibility and fulfill customer wishes? As a Director Rental Operations at SIXT, you will lead your team, manage the fleet, and ensure top-quality service. Use your sales experience and leadership skills to drive your branch to success. Look forward to attractive bonuses, a company car, and numerous development opportunities with a salary of at least $130,000 plus bonus!

Job Description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you’ll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution — and be part of a team that’s transforming mobility every day. Apply now! 

YOUR ROLE AT SIXT 

• You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently
• You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline
• You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations
• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs
• You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions
• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

YOUR SKILLS MATTER  

• Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years work experience without a degree, including 2 years as a manager in car rental) of relevant experience
• Supervisory and Communication Skills You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities
• Organization and Customer Service You are highly organized and have excellent customer service skills
• Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts

WHAT WE OFFER

• Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future 
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule 
• Branch Bonus Plan Participate in a performance-based branch bonus plan 
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program  
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees  
• Uniform & Dry Cleaning Receive a full uniform with weekly dry cleaning services at no cost 

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!