Director Residential & Facilities (On-Campus Living)

We are seeking a Director of Residential Facilities who will lead the Residential Facilities program within On-Campus Living. This position is an important management role within Homewood Student Affairs. JHU is in the process of developing a Housing and Dining Master Plan to replace and build new housing, along with repositioning existing buildings to meet current and future needs of our students. The Director will play an integral role in implementing this plan.

Key responsibilities include supervising professional staff, overseeing housing facilities, including working directly with John Hopkins Facilities and Real Estate (JHFRE), developing short- and long-range renewal and replacement schedules, collaborating and ensuring proper execution of the Maintenance Improvement Plan (MIP), and working with the Executive Director for On-Campus Living to develop a comprehensive capital project plan for all residential facilities.

Additionally, this position will lead all efforts related to opening and closing residence halls and keys and card access. The Director will develop policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department’s security and safety plan in partnership with key stakeholders. The Director must be highly collaborative and build strong working relationships within On-Campus Living, University Student Services (USS), and across the university.

The Director will assist the Executive Director for On-Campus Living in all aspects of planning, budgeting, and development of procedures for the department related to facilities maintenance.

Specific Duties and Responsibilities

Supervision/Training

• Select, train, onboard, and supervise an Associate Director for Housing Facilities and functionally supervise an Assistant Director for Residential Facilities and three facilities coordinators.
• Develop a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals, and priorities.
• Facilitate weekly facilities meetings with Housing Facilities staff, Maintenance and Custodial managers and supervisors.
• Liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures.

Facilities Strategic Planning

• In conjunction with the Executive Director, identify goals, strategic and master planning for all residence halls.
• In partnership with Johns Hopkins Facilities and Real Estate (JHFRE) and University Student Services, develop and maintain a comprehensive Repair & Replacement, Deferred and Preventative Maintenance program.
• Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects.
• Serve as the primary point of contact with Johns Hopkins Facilities and Real Estate (JHFRE) as it relates to the design, construction, and renovation process for housing-related projects.
• Coordinate safety and assist in the evaluation of risk management requirements.
• Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff and respond on-site as needed.
• Serve as primary liaison with contractors and vendors servicing all residence halls.
• Identify critical input to the scope of work necessary for outside service contracts.
• Maintain and ensure the execution of residence hall standard operating procedures (SOP).
• Develop a ten-year capital plan in coordination with the Executive Director.
• Develop a five-year non-capital plan.
• Partner with the Executive Director for On-Campus Living to develop housing facilities-related policies, procedures, and processes.
• In conjunction with the Executive Director for On-Campus Living, develop and manage the capital expenditure budget; produce multi-year budget projections; produce and monitor the furniture lifecycle report.
• Identify short-term and long-term budget needs for all residential buildings.
• Purchase furniture and appliances for residence hall student rooms, apartments, offices, and common areas in the residential building.

Facilities Capital Project Execution and Coordination

• Day-to-day liaison for all active renovation and new construction projects. This includes responding to questions, ensuring On-Campus Living needs are met, and attending project-related meetings.
• At the end of construction, coordinate building occupancy activities, including furniture and equipment purchase and installation, building services, partner activities, etc.

Building Services

• Monitor day-to-day facilities conditions, with attention to complex and high-level visibility environments.
• Track maintenance activity, including preventative and reactive work, to support completion and follow-through.
• Identify recurring issues and direct the operations team to appropriate follow-through and resolution.
• Negotiate Service Level Agreement pricing and associated service levels annually with JHFRE
• Serve as primary point of contact for building occupants, departments, and administrative stakeholders.
• Communicate planned work, service impacts, and issue resolution status.
• Maintain a high level of responsiveness when addressing stakeholder concerns and service needs.
• Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible.
• Ensure a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness.
• Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately.
• Coordinate utility outages as needed with JHFRE.
• Work with Environmental Safety to ensure residence hall compliance and address any issues.
• Review facility damages due system failures, weather, or vandalism. Work with JHFRE and Risk Management as needed. Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined.

Systems and Data

• Utilize Computerized Maintenance Management System (Maximo) and related systems to monitor work activity and track building-related issues.
• Support accurate documentation and tracking of maintenance activities.
• Identify trends and opportunities for operational improvement.
• Develop an annual data report that highlights building support and response, key performance indicators, and areas for improvement.

Deliverables

• Develop a Maintenance Improvement Plan(MIP) guided by data from the facilities condition assessment to identify residential priorities and projected funding cost.
• Develop and execute an extensive training program for internal users to ensure maximum and high-level utilization of the Maximo system.
• Develop, execute, and monitor a comprehensive preventive maintenance plan/schedule to ensure regular and routine maintenance of facilities, equipment, and assets and ensure accountability.
• Develop a comprehensive 5-year capital improvement plan that identifies project schedule, needs, and funding.
• Ensure the proper execution of the proposed JHFRE/Housing Implementation plan, including agreement with organizational structures, positional support roles, operational workflow, and service level alignments.
• Serve as lead for the development of a service level agreement (SLA).
• Develop operational guidelines (maintenance and custodial) based on APPA standards

Other Duties

• Serve and provide on-site response to the university on-call system.
• Serve on University committees for On-Campus Living and identified university committees.
• Provide facility information for efforts including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting.
• Work with residents/students completing project/course work to provide information. Respond to resident proposals to change policy or aspects of the facilities.

Scope of Responsibility

• Knows and understands the formal and informal departmental goals, standards, policies, and procedures, which may include some familiarity with other departments within the school/division. Demonstrates sensitivity to the interrelationship of both people and functions within the department.

Special Skills and Knowledge

• Courteous with strong customer service orientation, the ability to multi-task and work comfortably in a fast-paced, student centered/diverse environment.
• Dependable with proficient attention to detail, strong communication and decision-making skills; must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism, and sound judgment.
• Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change.
• Able to demonstrate and support a philosophy of excellent customer service and diversity & inclusion.
• Experience using a computerized maintenance management system.
• Experience with StarRez preferred.
• Microsoft Office Suite, SQL database, in addition to other software packages and computer skills as needed.

Physical Requirements 

• Ability to work in a fast-paced environment, standing for long periods of time and lifting to 50 lbs.

• Master’s Degree in Engineering, Architecture, Construction Management, Facilities Management, Higher Education, or a related field.
• A minimum of seven years’ experience in a supervisory role managing maintenance, facilities operations, and building systems, including capital projects.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Director Residential Facilities 
Job Posting Title (Working Title): Director Residential & Facilities (On-Campus Living)   
Role/Level/Range: ACRP/04/MG  
Starting Salary Range: $89,585 - $156,725 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: 8-5pm 
FLSA Status: Exempt 
Location: Homewood Campus  
Department name: Community Living Housing   
Personnel area: University Student Services