Director, Resiliency Operations

Job Description:

The Role

We are looking for a dynamic leader to help drive and optimize our resiliency capabilities within the Technology Resiliency & Recovery (TRR) function. As the Director of Resiliency Operations, you will be responsible for leading the facilitation of BU-level resiliency, results gathering, analysis, and reporting of results to applicable management teams.  This role will engage key business operations and/or technology stakeholders to discuss current and emerging risk exposures, articulate the need and options to remediate gaps, and drive the overall TRR Program forward through a continuous improvement cycle to meet Fidelity business goals, objectives, and applicable compliance and audit mandates. 

Key responsibilities include:

• Leading day-to-day management of TRR testing execution and results, plan creation and maintenance
• Partner with FSC and BUs on DR ‘failures’ (testing or incident) to derive actionable plans for mitigation
• Partnering with business units, Product Owners, and Business Continuity teams to align Critical Business Services (CBS) to applications and processes
• Partner with product teams to resolve IT dependency mapping, documenting inconsistencies and associated risks
• Have foundational technology experience (e.g., systems, cloud technologies, networking, security, storage)
• Exhibits executive presence. Communicates clearly, concisely and impactfully to influence others; tailoring messaging to the audience.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and the ability to help find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participating in incident response and recovery activities, including on‑call and off‑hours support

The Expertise and Skills You Bring

• 10-15 years demonstrated ability & familiarity with a range of technology platforms & environments such as cloud services, open/distributed systems, and mainframe.
• Experience collaborating across business units and products including third parties to analyze and test response capabilities. 
• You understand the interaction across the technology stack from an application, middleware, database, server, router, network, and storage devices. 
• Familiarity with data replication technologies and methods as well as cloud and hybrid cloud configurations and solutions. 
• Experience in Disaster Recovery, Business Continuity or Risk related programs
• Functional knowledge and experience with emergency response and crisis management (preferred).
• Mentors Junior members of the team and experience building knowledge management.
• Bachelor’s or Master’s Degree in Computer Information Systems, Engineering, Data Analytics or Risk Management Discipline.

The Team

The Technology Resiliency and Recovery team is part of the Corporate Risk organization. The team provides strategic oversight, development, and execution of Fidelity’s technology resiliency program, ensuring critical business operations can continue through technology disruptions by identifying, managing, and mitigating technology risk.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

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Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.