Director, Solutions Architecture

Director Solutions Architecture

The Director Solutions Architecture, works in conjunction
with the Sales and Account Teams to design, define and coordinate solutions for
new accounts and new solution requirements on existing accounts. Possessing
in -depth global content transformation ​and localization
knowledge along with consultative sales skills, the Director Solution
Architecture, operates as a credible and trusted advisor to the business.

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Main Duties & Responsibilities 

• Serve
  as a key member of the sales team in helping to ensure customer success in
  building scalable solutions
  

• Provide
  pre -sales and consultancy support, to sales and operations teams, in new
  and existing customer accounts
  

• Support
  collaboration between operational stake holders (Ops, Technology, SCM,
  SMEs) to maximize opportunities to deliver customized solutions which meet
  the requirements of new and prospective customers
  

• Contribute
  to tender or proposal activities, engaging the appropriate resources where
  necessary, generating a professional and timely response to the customer
  

• Collaborate
  with the New Business and Existing Account Owners at appropriate stages of
  the lifecycle of a customer
  
• Discuss
  global content, localization, and internationalization best practices
  with prospects and clients
  
• Help
  to diagnose prospects business objectives and needs
  
• Run
  discoveries for requirements of prospects and customers for localization,
  globalization and other language -related projects from an operational
  standpoint
  
• Gather
  business objectives and technical requirements of prospects and customers
  for localization, globalization and other language -related projects
  
• Oversee
  and Support New Solution Implementation until such time as it fully
  operational
  

• Support
  customer acquisition and existing customer growth (in line with strategic
  criteria) by understanding fully their requirements and aligning these
  with our current and potential capabilities
  

• Create
  solution map to address complex/strategic client and prospect business
  requirements, in close coordination with sales and operations leaders;
  ability to conceive scalable, repeatable, commercial solutions
  

• Support
  and participate in other related activities as necessary to meet the
  Company's goals
  

• Provide
  feedback to the business in order to optimize quality of service, business
  growth, and ultimate client satisfaction
  

• Represent
  Vistatec at all times in a manner befitting the values and ethos of a
  respected, global professional services organization
  

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Requirements