The Director of Strategic Accounts and Business Development has dual responsibility for developing and maintaining strategic business relationships with national and regional stakeholders while driving new business development initiatives. This role combines account management of existing key clients with identifying and pursuing new business opportunities to achieve Telligen growth objectives. The position requires working collaboratively across the organization to ensure both client satisfaction and new business targets are met.
Essential Functions
- Business Development and Sales -
- Develops and executes sales strategies to achieve growth targets
- Generates leads and maintains sales pipeline in SalesForce
- Prepares and leads client presentations
- Leads proposal development process and contract negotiations
- Establishes pricing strategies aligned with market conditions
- Identifies and develops opportunities for account expansion
- Recommends new product/service offerings based on market needs
- Participates in strategic planning initiatives
- Collaborates on continuous improvement efforts
- Strategic Account Management-
- Develops and maintains favorable relationships with large, key accounts through regular face-to-face and virtual contact
- Serves as main conduit between Telligen and clients for contract deliverables, expansions, and renewals
- Monitors financials and profitability of accounts
- Ensures service delivery meets client expectations and contract requirements
- Manages client reporting and performance metrics
- Strategic Planning and Market Intelligence-
- Monitors industry trends and provides market intelligence to leadership
- Conducts ongoing market analysis to identify new opportunities
- Makes recommendations for service expansion and improvements
- Develops sales projections aligned with corporate business plans
- Maintains presence in relevant industry associations and coalitions
- Operations and Implementation -
- Coordinates with operations to ensure consistent service delivery
- Leads implementation teams for new business
- Manages solution development and problem resolution
- Provides client education and training as needed
- Other Duties -
- Represents the Company at meetings with clients, partners, stakeholders, community and business leaders
- Makes presentations ensuring a professional and knowledgeable image is projected
- Researches potential business opportunities and provides subject matter expertise in proposal development
- Performs miscellaneous duties as assigned
Required Qualifications
- Bachelor's degree in business, healthcare, marketing or related field
- 8+ years of experience in healthcare or related industry
- Proven track record of 5-7 years managing large, complex customer relationships
- Demonstrated success in health management solution sales
- Strong understanding of healthcare marketplace and client needs
- Excellence in relationship building and strategic account management
- Superior presentation and negotiation skills
- Ability to lead and manage direct reports
Preferred Qualifications
- Travel up to 40% including local and overnight
- Strong interpersonal skills emphasizing flexibility and diplomacy
- Excellent public speaking and presentation abilities
- Proficiency with CRM systems, particularly SalesForce
Additional Comments
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.
Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.
Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.
Are you Ready?
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.
Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.
If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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