Director, Strategic Partner Operations - Finance & Contracts

About the Role

Gap Inc. is seeking a Director, Finance & Contracts, to lead financial and commercial governance across all managed service provider relationships within our Strategic Provider Operations (SP Ops) function. Reporting to the VP of Strategic Provider Operations, this role owns end-to-end financial management, including invoice validation and reconciliation through payment, ensuring GAP meets tight deadlines to deliver early payment benefits. You will develop and maintain the commercial obligations register, manage contract amendments and disputes, and provide Gap leadership with an accurate, forward-looking view of spend and risk across the multi service provider ecosystem.

There is opportunity to implement enhanced financial controls through process
improvements, automation and AI, drive accurate obligation management and deliver proactive insights. This role will develop and build the financial governance infrastructure to manage partner spend effectively in partnership with internal Gap Inc. tower leads and finance to ensure adequate contract obligation tracking and management.

What You'll Do

Who You Are

• 10+ years in financial management, commercial management, or contract
governance in technology services or large enterprise outsourcing
• Demonstrated experience managing complex vendor contracts, amendments,
and disputes
• Strong background in multi-vendor managed services or outsourcing financial
governance
• Experience with contract lifecycle management platforms (Sirion preferred);
ability to configure workflows and obligation tracking
• Comfortable with reconciliation, variance analysis, and financial forecasting
• Ability to engage credibly with vendors on commercial matters and translate
contract language into operational expectations
• CPA or CPCM certification preferred
• Prior experience with unit-of-work billing model implementation preferred
• Bachelor's degree, preferably in Finance, Business, or a related field