Director, Technical Operations

 

IT & Team Leadership
•    Directly manage the IT team, setting priorities, driving execution, and developing team members.
•    Oversee day-to-day IT operations across US, UK, and India offices, ensuring reliability, security, and scalability of internal systems and infrastructure.
•    Lead onboarding and offboarding processes from a systems and access perspective, partnering closely with People Ops.
Compliance & Data Privacy
•    Own operational accountability for SOC II, GDPR, and other compliance programs, working cross-functionally with Legal, Security, and Engineering.
•    Serve as an internal escalation point and occasional external-facing resource for client compliance inquiries.
•    Maintain and evolve the company's data privacy posture as regulatory and client requirements evolve.
Vendor Management
•    Build and maintain a comprehensive vendor management function across the Product and Technology organizations tracking spend, contracts, renewal timelines, and performance.
•    Manage usage and governance for key platforms including Slack, AWS, and AI tooling, optimizing spend and ensuring appropriate access controls.
•    Lead evaluation and onboarding of new tools and vendors, including due diligence, security review, and cross-functional rollout coordination.
Special Projects & AI Enablement
•    Identify, evaluate, and implement AI tools that improve team productivity and operational efficiency across the Technology organization.
•    Act as a strategic problem-solver and internal consultant, taking on ambiguous, high-priority initiatives that require cross-functional coordination and creative thinking.
•    Partner with the CTO on operational planning, budget forecasting, and headcount management.

 

•    5+ years of experience in technical operations, IT management, or a related operational role within a technology-driven organization.
•    Proven experience managing IT teams and vendors in a distributed, multi-office environment.
•    Hands-on familiarity with compliance frameworks including SOC II, GDPR, and/or CCPA.
•    Strong vendor management skills with experience tracking multi-platform spend and driving contract negotiations.
•    Demonstrated ability to evaluate and implement new technologies, including AI/automation tools.
•    Bachelor's degree or equivalent practical experience in a technology or operations-related field.