Director Title Operations

JOB TITLE: Director -
Title
Operations                                     

REPORTS TO:    Sherry Dukic

DEPARTMENT/TEAM: Title/Exam/Clearance

JOB SUMMARY

The Title Leader manages one or more title agency processes along with vendors/partners to support business needs.  Develops, trains and retains an effective office support team(s) to meet objectives for profitability and growth. Works with executive leadership to carry out office(s) programs, policies, and objectives.

DUTIES & RESPONSIBILITIES

• Implements and manages programs and practices to meet or exceed operating objectives, including profitability, office budget, revenue and transaction volumes, core services utilization, space utilization, and other key operating metrics as defined by executive leadership.


• Executes programs, processes and practices to achieve goals and initiatives.


• Communicates, implements and supports company programs, initiatives, changes, and information to teams/team members. (Examples - marketing programs, technology initiatives, human resource programs, etc.). Displays a positive commitment and loyalty to the company and brand.


• Leads team including selecting, training, developing, evaluating, coaching, motivating, scheduling, supervising, and administering salary.


• Provides timely and accurate reporting and information as requested and/or as needed for effective management.


• Achieves high participation and satisfaction in training and education programs and initiatives.


• Creates and implements office activities and community outreach to create positive office morale and community exposure.


• Develops and maintains a positive and motivated office environment through good communications, strong team relationships, and office events and programs. Minimizes and effectively resolves team/team member conflicts or complaints. 


• Develops and maintains knowledge of all applicable company policies and procedures, regulations and guidelines, and industry market information and trends.


• Ensures teams compliance with all applicable company and regulatory policies and procedures.


• Performs other duties as assigned.


• Adheres to company policies and guidelines.


• Interviews, participates, engages and initiates new vendor interactions, programs and processes.


• Maintains positive relationships with vendors and partners.


• Collaborates with vendors/partners/underwriters to engage in future initiatives.

QUALIFICATIONS

EXPERIENCE

• General business experience in sales, management, or administrative management to include, supervisory experience and business planning.


• Previous management experience with successful results in both profit management and employee retention desired.


• Knowledge of title standards and customary state practices.

KNOWLEDGE AND SKILLS                                      

• Adaptable: adapts to new, different, or changing requirements


• Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws


• Critical thinking: uses logical thought processes to analyze and draw conclusions


• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients


• Dependable and reliable: displays responsible behaviors at work


• Initiative: demonstrates a willingness to work and seeks out new work challenges


• Integrity: treats others with honesty, fairness and respect


• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks


• Problem solver: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions


• Professional: maintains a professional demeanor at work


• Team player: demonstrates the ability to work effectively with others


• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, and internet browsers