Director, Trust & Safety Governance

\u003cdiv\u003e\n\u003cp\u003eMatch Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business.\u00a0\u003c/p\u003e\nWe are seeking a visionary Director of Governance to serve as a strategic architect for trust and safety administration. In this role, you will lead a multidisciplinary team responsible for defining the rules of the road (Policy), ensuring our global workforce is equipped to enforce them (Training), and verifying that our execution remains world-class (Quality). A successful candidate will build the connective tissue ensuring safety standards are globally consistent, operationally lean, and future-proofed for an AI-driven landscape. This role is designed for a leader of leaders who enables teams to deliver high quality work built through cross-functional collaboration.\u003c/div\u003e\u003cbr\u003e\u003cb\u003eHow You\u2019ll Make an Impact:\u003c/b\u003e\u003cdiv\u003e\n\u003ch3\u003eStrategic Vision \u0026amp; Ecosystem Governance\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eLong-Term Roadmap\u003c/strong\u003e: Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group\u2019s global portfolio.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePolicy Stewardship\u003c/strong\u003e: Lead the evolution of Trust \u0026amp; Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eExecutive Influence\u003c/strong\u003e: Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eLeadership \u0026amp; People Operations\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eLeading Leaders\u003c/strong\u003e: Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eOrganizational Resilience\u003c/strong\u003e: Build adaptable team structures and \"BizOps\" workflows that maintain high performance amidst shifting business demands and growth.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCulture of Rigor\u003c/strong\u003e: Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eOperational Excellence \u0026amp; Lifecycle Management\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIntegrated Agent Lifecycle\u003c/strong\u003e: Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eQuality as Intelligence\u003c/strong\u003e: Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eGovernance Frameworks\u003c/strong\u003e: Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eTechnical \u0026amp; Product Integration\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eAutomation \u0026amp; HITL Strategy\u003c/strong\u003e: Partner with Product and Engineering to co-design moderation tools, automation systems, and \"human-in-the-loop\" capabilities, ensuring governance insights drive technical roadmaps.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eData-Driven Decisioning\u003c/strong\u003e: Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePost-Mortem \u0026amp; Audit Readiness\u003c/strong\u003e: Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eRisk Management \u0026amp; Cross-Functional Partnership\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCrisis \u0026amp; Incident Leadership\u003c/strong\u003e: Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eOperational Standards\u003c/strong\u003e: Partner with Operations leadership to set the \"Gold Standard\" for moderation performance, ensuring quality rubrics drive operational alignment.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eInfluence Without Authority\u003c/strong\u003e: Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cbr\u003e\u003cb\u003eWe Could Be a Match if You Have:\u003c/b\u003e\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003e7+ years of experience in Trust \u0026amp; Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers.\u003c/li\u003e\n\u003cli\u003eProven experience leading high-performing, multi-disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations without losing momentum.\u003c/li\u003e\n\u003cli\u003eProven ability to lead through ambiguity, helping teams navigate \"PR firestorms,\" regulatory shifts, and evolving business demands with composure.\u003c/li\u003e\n\u003cli\u003eDeep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale.\u003c/li\u003e\n\u003cli\u003eAdvanced understanding of moderation tooling and automation, with the ability to navigate the complex trade-offs between algorithmic scale and human nuance.\u003c/li\u003e\n\u003cli\u003eAbility to partner effectively with Legal and Compliance teams to ensure all governance workstreams meet global regulatory requirements (e.g., DSA, UKOSA).\u003c/li\u003e\n\u003cli\u003eProficiency in using data-driven storytelling to elevate the organizational narrative, turning raw \"feedback loop\" data into strategic insights for executive leadership.\u003c/li\u003e\n\u003cli\u003eProven ability to oversee complex, cross-functional programs that impact millions of users across a diverse portfolio of brands.\u003c/li\u003e\n\u003cli\u003eA \"systems thinker\" capable of proposing new perspectives and scalable solutions to chronic platform integrity challenges.\u003c/li\u003e\n\u003cli\u003eExceptional stakeholder engagement skills; able to build high-trust partnerships across Product, Engineering, Legal, Analytics, and Design.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e \u003cbr\u003e$ 185000- $200000 a year\u003cbr\u003e \u003cdiv\u003eFactors such as scope and responsibilities of the position, candidate\u0027s work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.\u003cbr\u003e\u003cbr\u003eThis salary range is reflective of Los Angeles, CA. The salary range for Vancouver, BC is $125-$150,000 CAD. For all other locations, this salary may be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.\u003c/div\u003e\u003cbr\u003e\u003cdiv\u003e#LI-CB1\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\u003cb style=\"font-size:14pt\"\u003eWhy Match Group?\u003c/b\u003e\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003eOur mission is simple \u2013 to help people find love and happiness! We love our employees too and understand the importance of all life\u0027s milestones. Here are some of the benefits we are proud to offer: \u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\u003ci\u003e\u003cb\u003eMind \u0026amp; Body\u003c/b\u003e\u003c/i\u003e\u003cb\u003e\u00a0\u003c/b\u003e\u003cspan style=\"font-size:12pt\"\u003e\u2013\u003c/span\u003e Medical, mental health, and wellness benefits to support your overall health and well-being\u003c/div\u003e\u003cdiv\u003e\u003ci\u003e\u003cb\u003eFinancial Wellness\u003c/b\u003e\u003c/i\u003e\u003cb\u003e\u00a0\u003c/b\u003e\u003cspan style=\"font-size:16px\"\u003e\u2013\u003c/span\u003e Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security\u003c/div\u003e\u003cdiv\u003e\u003cb\u003e\u003ci\u003eUnplug \u003c/i\u003e\u003c/b\u003e\u003cspan style=\"font-size:16px\"\u003e\u2013\u003c/span\u003e Generous PTO and 14 paid holidays so you can unplug\u003c/div\u003e\u003cdiv\u003e\u003ci\u003e\u003cb\u003eCareer\u003c/b\u003e\u00a0\u003c/i\u003e\u003cspan style=\"font-size:16px\"\u003e\u2013\u003c/span\u003e Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work\u003c/div\u003e\u003cdiv\u003e\u003ci\u003e\u003cb\u003eFamily \u003c/b\u003e\u003c/i\u003e\u003cspan style=\"font-size:16px\"\u003e\u2013\u003c/span\u003e Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts\u00a0\u00a0\u003c/div\u003e\u003cdiv\u003e\u003ci\u003e\u003cb\u003eCompany Gatherings \u003c/b\u003e\u003c/i\u003e\u003cspan style=\"font-size:16px\"\u003e\u2013\u003c/span\u003e We host company events where our employees get to know each other and build a sense of connection and belonging!\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\u003ci\u003eWe are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.\u00a0 Period.\u00a0\u003c/i\u003e\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\u003ci style=\"font-size:10px\"\u003eIf you require a reasonable accommodation to participate in the hiring process \u2014 such as during pre-employment testing or interviews \u2014 please indicate this by selecting \u201cYes\u201d in the accommodation request field. We\u2019ll reach out to discuss your needs if you\u0027re selected for the interview stage.\u00a0 \u00a0\u003c/i\u003e\u003c/div\u003e\u003cdiv\u003e\u003cbr /\u003e\u003c/div\u003e\u003cdiv\u003e\u003cspan style=\"font-size:10px\"\u003e\u003ci\u003e#MG\u003c/i\u003e\u003c/span\u003e\u003c/div\u003e