Director, Urban High-Rise Management

Company Summary

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity. 

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live. 

What You’ll Do:

With sound industry knowledge, the Director, Urban High-Rise Community Management is responsible for leading the performance of a portfolio of high-rise HOA communities, mixed use development in major metropolitan markets (e.g., Los Angeles, Orange County, San Diego). This role provides strategic oversight of governance, operations, financial performance, resident experience, and vendor execution while serving as a senior advisor and escalation point to Boards of Directors. The Director, Urban High-Rise is accountable for client retention, operational excellence, and revenue growth through disciplined portfolio management and strong leadership of community management teams.

Portfolio Leadership

• Provide oversight for a portfolio of urban high-rise HOA communities, ensuring consistent execution of operational and service standards.
• Monitor performance trends, identify risk indicators, and implement strategies to strengthen community outcomes.

Board Governance & Client Partnership

• Serve as the senior escalation point and trusted advisor to Boards of Directors and key stakeholders.
• Guide Boards on governance best practices, policy implementation, and long-range planning while ensuring alignment with governing documents and regulatory requirements.

High-Rise Operations & Risk Oversight

• Provide oversight of complex high-rise building operations, including life-safety systems, access control, elevators, mechanical systems, and critical vendor performance.
• Ensure emergency preparedness, escalation protocols, and risk mitigation strategies are consistently implemented.

Financial Performance & Business Management

• Oversee annual budget planning, reserve strategy alignment, and financial reporting across assigned communities.
• Monitor financial performance trends, support assessment planning, and ensure cost controls and operational efficiency.

Capital Projects & Vendor Strategy

• Provide leadership oversight for major capital improvement projects, ensuring scope alignment, vendor accountability, and resident communication planning.
• Lead vendor strategy including contract negotiations, renewals, competitive bid processes, and service performance evaluation.

Client Retention & Revenue Growth

• Drive retention strategy by monitoring portfolio health indicators and proactively addressing issues impacting Board confidence.
• Support revenue growth by identifying fee optimization opportunities, supporting new community onboarding, and partnering with leadership on business growth initiatives.

Leadership & Talent Development

• Lead, coach, and develop General Managers to drive accountability, improve performance, and strengthen succession readiness.
• Establish clear expectations, performance standards, and training priorities aligned with high-rise operational demands.

Compliance & Cross-Functional Partnership

• Ensure compliance with governing documents, California HOA requirements, and internal company standards.
• Partner with Finance, Legal, Maintenance/Engineering, HR, and Executive Leadership to resolve escalations and drive performance outcomes.

Working Environment:

• Hybrid, may work out of the Los Angeles or San Diego regional offices
• May require work outside of a traditional Monday – Friday work week and outside of traditional business hours
• Office setting when not traveling to various locations

What You Bring:

• PCAM and CPM certified desired
• 10+ years of HOA industry experience.
• At least 5 years of progressive HOA leadership experience (General Manager or higher)
• Demonstrated success managing complex Board relationships, high-rise operations and mixed-use communities.
• Strong financial acumen and contract management expertise
• In-depth experience with staff management, project management, budget management and strategic goal development.
• Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
• Strong analytical, problem-solving, and creative thinking skills are a must.
• Excellent, effective, and diplomatic verbal and written communication skills.
• Familiarity with CINC or other software used in the HOA industry
• Strong financial background with substantial experience in budget development.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

License Required:

Valid Driver’s License and State mandated vehicle insurance.

Physical Requirements and Work Environment

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Ability to participate in meetings and communicate effectively in person, by phone and virtually
• Mobility to walk through high-rise properties, including office space, elevators, stairs and common areas as needed to support community operations and Board engagements
• Capability to remain stationary position (sitting or standing) during extended work sessions, property tours and presentations.
• Ability to operate standard office equipment, including computers
• Ability to travel between properties and offices (locally and regionally) as required for portfolio oversight.

Seabreeze is proud to be an Equal Employment Opportunity employer. Seabreeze does not discriminate based on race, religion, color, creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, citizenship status, registered domestic partner status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information, family care or medical leave status, or any other consideration made unlawful by applicable federal, state, or local laws, or on the basis that an applicant or Colleague is perceived to have these characteristics or is associated with someone who is perceived to have these characteristics. Seabreeze fosters a culture of inclusion where all are valued for their unique contributions to the company as well as provided equal opportunities to succeed.

Seabreeze provides reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California FEHA. Applicants requiring accommodation in the recruitment or selection process should advise the assigned Recruiter.