Director, U.S. Commercial Technology

Serve as the primary technology leader and business partner for the U.S. Commercial organization, building strong relationships with commercial leadership and stakeholders to understand business objectives, priorities, and technology needs. Develop deep expertise in U.S. Commercial business objectives and processes, proactively identifying opportunities where technology can support and enhance key business goals. Lead the delivery, support, and continuous improvement of commercial technology platforms (e.g., CRM, data management, omnichannel engagement, analytics), ensuring they are robust, scalable, and aligned with enterprise standards. Drive the adoption of the IT operating model within the U.S. Commercial team, emphasizing centralized governance, in-house leadership, and seamless integration with enterprise IT and business partners. Oversee the lifecycle of commercial technology solutions, including requirements gathering, vendor management, implementation, and ongoing support, with a focus on optimizing processes, data quality, and user experience. Establish and enforce technology governance, standards, and best practices for the U.S. Commercial organization, including data privacy, security, and compliance. Collaborate with U.S. Commercial teams (Sales, Market Access, Operations, Marketing and Patient Services) and cross-functional teams (Regulatory, Data & AI, IT Strategy and Operations, Security & Compliance) to ensure technology solutions support end-to-end commercial processes and enterprise-wide integration. Provide system training to business and technical colleagues; collaborate with the Training & Learning Development team to develop training materials and programs. Support and guide the Application Support teams (e.g., Veeva CRM support), and optimize the allocation of responsibilities across internal and external teams. Proactively identify areas for improvement and address functional gaps in system setups. Research and evaluate new technologies and third-party applications to enhance system functionality and business value. Use root cause analysis and troubleshooting skills to resolve functional and technical issues. Act as an escalation point for complex technology issues impacting the U.S. Commercial organization. Degree in Information Technology, Data Science, Computer Science, or related field, with specialized knowledge in clinical development and analytics. Proven business analysis skills with excellent analytical and problem-solving abilities. Effective prioritization and project management skills. Significant experience in CRM, sales intelligence, sales force effectiveness, business analysis, or business analytics in regulated industries, such as healthcare or biopharma. Experience supporting commercial functions in the U.S. market; knowledge of U.S. healthcare and commercial landscape preferred. Knowledge of a range of commercial business systems and tools. Strong team player with the ability to maintain effective relationships at all levels. Ability to anticipate, understand, and address changing business and departmental needs. Excellent communication skills, both oral and written. Leadership and/or supervisory experience.