Director User Acceptance Testing

How will you make an impact in this role?

The Travel & Lifestyle Services (TLS) business unit offers various services to our card members to explore the world. To bring membership to life, the Global E2E Testing team supports all travel capabilities in TLS. With a deep understanding of travel domain, testing methodologies and digital standards and trends, we are responsible for delivering a flawless, connected experience while equipping a high-tech, high-touch workforce

The Director, User Acceptance Testing for American Express Travel & Lifestyle Services (TLS) is responsible for the strategy, leadership, direction, and resource plan for the teams that perform E2E testing and assess the efficacy of testing procedures and performance of the travel-related products and capabilities within the TLS product suite. In this role you will work closely with your peers in Product Management, Internal and External Software Engineering, Call Center Management, and other Amex Enterprise teams to integrate quality and usability principles into the development of the software applications within the TLS portfolio.

The ideal candidate will have 8+ years of travel industry technology experience, a working knowledge of agile software development and testing methodologies, Test Automation practices and Tools, proven track record of leading a large geographically diverse teams, strong collaboration focus, and strong communication/influencing ability.

Key Responsibilities

• Overseeing the execution of User Acceptance, User Experience, and End-to-End testing activities for entire Travel eco-system and supporting large programs, multi-partner environment covering 22 countries.


• Understanding evolving trends and applying best practices in the industry for an effective testing team


• Applying a risk-based approach along with automated testing to ensure that software releases are thoroughly tested and released on time.


• Creating a roadmap of test automation capabilities/features that will improve speed to market.


• Creating best practices of retrospectives, test metrics and usability observations to provide meaningful insight that can be used to introduce improvements in all phases of the product lifecycle.


• Driving transformational change in the Product Development Life Cycle by partnering with Product and Engineering teams that enables improved speed to market, efficiency and quality.


• Leading a large, diverse team with focus on continuous improvement through KPIs.


• Managing multiple vendor partners, testing environments, various test card and creating synergies with various partner organization(internal and external)


• Coaching a team of high performing colleagues and learning from strong peers to continuously raising bar

Required Qualifications

• Minimum 5 years’ experience in a Quality Assurance or Product Support leadership role with GDS, Online Travel Booking websites, or other travel technology vendor.


• Outstanding people leader, team builder, and influencer with a proven ability to direct diverse teams toward common goals in a highly matrixed organization.


• Experience managing large scale projects that include multiple business partners, multi-cultural, global and vendor teams.


• Proficiency with Rally, Jira, Confluence, or similar case management and/or defect tracking applications.


• Excellent verbal, written, presentation, and interpersonal skills; at ease working at all levels within the organization.


• Able to work flexible hours; occasional travel (2 trips/year) may be required.


• Bachelor’s Degree or equivalent work experience.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of inoffice and virtual days) or fully virtually. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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