Director Volunteer & Community Outreach

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Job Posting: Director Volunteer & Community Outreach

Location: 12 Allen St Hornell, NY
Employment Type: 8a to 4p some weekend

Salary: $60,500 an annually 

General Description

The Director of Volunteer and Community Outreach (VCO) is the liaison for Catholic Charities Steuben/Livingston (CCSL) agency-wide community involvement, which includes all aspects of volunteer management and, with Management, creates policies and procedures relating to volunteers. The Director of Volunteer and Community Outreach is the point-person for all volunteers, active and inquiring. Additionally, this position will direct, supervise, and develop the HOPE program and Faith in Action.  

Essential Duties and Responsibilities

• Manages and serves as primary liaison for all volunteer efforts at CCSL. This includes recruiting volunteers, onboarding, and managing the volunteer training. Additional responsibilities include providing reports to program directors and creating a volunteer recognition plan. Manages groups of volunteers for dedicated events throughout the year. Create volunteer schedules that may include staff, agency council members and members of the community.
• Coordinates outreach and tabling events for the agency. Works to establish a team of staff and volunteers that are available for outreach events. Works with the Director of Development to distribute appropriate agency information at each event.
• Writes policies and procedures, waivers, and handbook for the volunteer program.
• Manages all in-kind donations for special events, assuring all donations are appropriate. Submit lists of donations for entry into the Raiser's Edge donor database system and acknowledgement. 
• Possesses knowledge of Raiser's Edge to enter volunteer information and provide back-up support for Raisers Edge data entry as needed. 
• Works with the Director of Emergency Services on activities for the holiday adoption program including coordinating volunteers, requests with case managers, and receipt and distribution of gifts. 
• Facilitates all aspects of third-party events, community collection drives, Bags of HOPE, and community-driven third-party fundraisers.
• Provides support for CCSL special and signature events - during preparation, at the events, and post event tasks.
• As appropriate, provides support to the Development team with various tasks such as proofreading materials, brainstorming fundraising strategies, content writing for grants and proposals, and other tasks as asked by supervisor(s).
• Collaborates with the Director of Development on basic social media posts regarding volunteering, in-kind donations, and general community involvement opportunities.
• Participate in relevant agency meetings and/or training.
• Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
• Supervises employees and volunteers in Faith in Action and the HOPE program.  
• Develops budgets for Faith in Action and HOPE and monitors, markets and supports the programs for CCSL in the community.  
• Ensure any vehicles are safe, in good road condition and have updated oil changes and general maintenance.  
• Develops plan for development of both the HOPE program and Faith in Action.  
• Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

 Qualifications

Education: Associate’s degree in a related field preferred

Experience: A minimum of two years’ experience in community outreach and/or volunteer management required. Proficiency with MS Office Tools required and experience with Raiser’s Edge or other fund development software preferred. Marketing experience in a non-profit setting strongly preferred.  Relevant years of experience and education will be considered

Additional Qualifications:

• Ability to prioritize assignments, plan, and complete work projects with minimal direction
• Exceptional time management skills and ability to effectively and meet deadlines 
• Excellent verbal/written skills
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Ability to maintain confidentiality and handle confidential information with discretion
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.