Direct-to-Consumer (DTC) Supervisor

Griot’s Garage 

Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage!  

Overview 

The Direct-to-Consumer (DTC) Supervisor is responsible for overseeing the daily operations of the distribution center's direct-to-consumer and wholesale fulfillment functions, ensuring orders are processed accurately, safely, efficiently, and on time. This role serves as a key operational leader, partnering with Distribution Center Management to drive productivity, inventory accuracy, quality standards, and associate engagement. 

The DTC Supervisor acts as the primary point of contact for day-to-day operational execution, workforce management, and departmental performance. This position requires a hands-on leader who is highly knowledgeable in all warehouse functions, promotes a culture of safety and continuous improvement, and consistently delivers results against established service and productivity metrics. 

Essential Duties and Responsibilities 

Warehouse Operations & Order Fulfillment 

• Lead daily DTC domestic and international fulfillment operations, ensuring service levels, productivity, accuracy, and customer expectations are met 
• Oversee staffing, workflow, operational priorities, and processing of DTC, Event, Wholesale, and Inventory Transfer orders 
• Manage daily opening/closing procedures, system readiness, security protocols, and operational requirements 
• Monitor key performance metrics, identify operational challenges, and implement solutions to improve throughput and service 
• Coordinate with Inventory Control, Planning, Customer Service, Transportation, and other cross-functional teams to ensure seamless order execution 
• Lead special projects, peak-volume initiatives, and process improvement efforts 

Inventory & Warehouse Optimization 

• Oversee inventory control activities, cycle counts, reconciliations, and resolution of inventory discrepancies 
• Ensure inventory accuracy, product handling, loss prevention, and shrink reduction standards are maintained 
• Collaborate on slotting, replenishment, and warehouse layout strategies to improve efficiency and product flow 
• Analyze operational and inventory data to identify trends and improvement opportunities 

Team Leadership & Development 

• Lead, motivate, coach, and develop associates to promote a high-performing, engaged, and customer-focused team 
• Oversee new-hire onboarding, operational training, safety training, and cross-functional development 
• Conduct regular one-on-ones, performance evaluations, and coaching sessions; establish and monitor Individual Development Plans 
• Address attendance, performance, and policy concerns in accordance with company guidelines 
• Promote employee engagement through recognition, communication, and visible leadership on the warehouse floor 

Safety, Compliance & Quality 

• Champion a strong safety culture and ensure compliance with OSHA, company, and departmental policies 
• Conduct safety observations, audits, training, and daily safety discussions; identify and address workplace hazards 
• Participate in incident investigations and implement corrective actions to prevent recurrence 
• Ensure adherence to quality standards, operational procedures, 5S, housekeeping, and audit-readiness requirements 

Continuous Improvement 

• Monitor operational metrics and reporting to identify opportunities to improve efficiency, quality, and cost effectiveness 
• Support Lean, Six Sigma, and continuous improvement initiatives to reduce waste and improve processes 
• Develop and implement SOPs, best practices, and process improvements to promote operational consistency and customer satisfaction 

Qualifications 

• High School Diploma or equivalent, Associate’s or Bachelor’s degree preferred 
• Minimum of 2 years of supervisory experience in a warehouse, distribution, fulfillment, or logistics environment 
• Experience leading teams in a high-volume Direct-to-Consumer, e-commerce, or distribution center setting preferred 
• Proficiency with Warehouse Management Systems (WMS), order management systems, and shipping/manifesting software 
• Strong Microsoft Office skills, including Excel, Word, Outlook, and Teams 
• Working knowledge of Lean Manufacturing, Six Sigma, Continuous Improvement, or similar operational excellence methodologies 
• Strong communication, analytical and problem-solving skills with the ability to make data-driven decisions 
• Demonstrated ability to lead through change while maintaining operational performance and employee engagement 
• Interest in cars and car care, a plus! 

Work Environment 

• Ability to lift, push, pull, and carry 25 pounds or more as required 
• Ability to stand, walk, bend, reach, and perform repetitive movements for extended periods, typically 8–10 hours per shift 
• Ability to work in a warehouse environment with varying temperatures and operational conditions 
• Proper PPE and adherence to dress code is required 

Benefits 

• A competitive wage (DOE) 
• Co-pay Medical, Co-pay Dental 
• Life Insurance 
• 401(k) Plan 
• Paid vacation days + holiday pay 
• Employee discount plan 
• Employee Profit Sharing Plan 

Work Location: Plainfield, IN 

Job Type: Full-time 

Pay: $30-$35 per hour

Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page: Career Opportunities - Griot's Garage