Discovery Technician

Description

Job Title: Discovery Technician

Department: Collision Center / Body Shop

Location: Rio Rancho, NM

Job Type: Full-Time

Position Overview:

As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident conditions while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Discovery Technician.

Discovery Technicians play a critical role in the repair process by performing detailed vehicle inspections to identify all damage resulting from a collision. This position supports accurate repair planning, ensures proper documentation of damage, and facilitates a seamless workflow between estimators, body technicians, and insurance partners. The Discovery Technician acts as a bridge between disassembly and estimation, ensuring no damage goes unnoticed and contributing to safe, thorough, and cost-effective repairs.

Key Responsibilities:

• Perform comprehensive teardown and inspection of vehicles to uncover all collision-related damage, including hidden structural and mechanical issues.
• Document all findings clearly and accurately, including photographs, notes, and repair recommendations.
• Work closely with estimators to update repair plans and ensure accurate parts ordering.
• Communicate with technicians and parts departments to coordinate timely repair processes.
• Identify any supplemental damage and report it promptly to estimators and management.
• Ensure all disassembled parts are properly labeled, stored, and protected.
• Follow OEM repair procedures and safety guidelines.
• Maintain a clean and organized work area.
• Support a team environment focused on quality repairs and customer satisfaction.
• Stay up to date with industry best practices, technology, and equipment.

Why Work With Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

• High school diploma or equivalent required.
• Prior experience in auto body repair or collision disassembly preferred.
• Strong mechanical aptitude and attention to detail.
• Ability to read and understand repair plans, estimates, and technical instructions.
• Familiarity with vehicle structures, OEM procedures, and repair processes.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Must possess a valid driver’s license and a clean driving record.