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Discrepancy Coordinator

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Job Description - Discrepancy Coordinator

Key Responsibilities/Essential Job Functions


SALES/CUSTOMER SERVICE



  • Responsible for customer satisfaction.

  • Provides technical support to customers.

  • Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.

  • Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.

  • Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.

  • Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.

  • Performs adjustments to waste receipts due to discrepancies.


 


SAFETY/COMPLIANCE



  • Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations

  • Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.

  • Ensures proper resolution for the safe handling and processing of discrepant material.

  • Communicates material segregation or reclassification to the appropriate Operations personnel.

  • Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.

  • Signs, scans, bursts and files manifests.

  • Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.

  • Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.


 


OPERATIONS/PRODUCTION



  • Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.

  • Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.

  • Requests additional testing and/or visual inspection of discrepant material as necessary.

  • Records, monitors and reports discrepancy data and discrepancy resolution progress.

  • Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.

  • Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.


 


OTHER



  • Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.

  • Understands both RIS’ ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.

  • Performs other job-related duties assigned.


 


Minimum Qualifications



  • Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.

  • Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.

  • Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.

  • Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.

  • Must be highly organized, analytical, and able to problem solve to meet business objectives.

  • Must be willing to work additional hours or off-hours as required to meet business objectives.

  • Must be able to resolve conflicts to meet business objectives.

  • Must be proficient in MS Office (Word, Excel and Outlook).

  • Work is performed indoors, as well as outdoors, in plant environment.

  • Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.

  • Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.

Original job Discrepancy Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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