Discrepancy Coordinator

Key Responsibilities/Essential Job Functions

SALES/CUSTOMER SERVICE

• Responsible for customer satisfaction.


• Provides technical support to customers.


• Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.


• Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.


• Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.


• Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.


• Performs adjustments to waste receipts due to discrepancies.

SAFETY/COMPLIANCE

• Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations


• Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.


• Ensures proper resolution for the safe handling and processing of discrepant material.


• Communicates material segregation or reclassification to the appropriate Operations personnel.


• Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.


• Signs, scans, bursts and files manifests.


• Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.


• Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.

OPERATIONS/PRODUCTION

• Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.


• Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.


• Requests additional testing and/or visual inspection of discrepant material as necessary.


• Records, monitors and reports discrepancy data and discrepancy resolution progress.


• Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.


• Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.

OTHER

• Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.


• Understands both RIS’ ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.


• Performs other job-related duties assigned.

Minimum Qualifications

• Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.


• Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.


• Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.


• Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.


• Must be highly organized, analytical, and able to problem solve to meet business objectives.


• Must be willing to work additional hours or off-hours as required to meet business objectives.


• Must be able to resolve conflicts to meet business objectives.


• Must be proficient in MS Office (Word, Excel and Outlook).


• Work is performed indoors, as well as outdoors, in plant environment.


• Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.


• Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.