Dishwasher - [YR] Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dishwasher position will participate in all activities, including food preparation, food product handling, ware washing, and cleanliness and sanitation procedures. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Checks with Sous Chef and lead cook for daily objectives


• Handles and properly stores company assets


• Washes China, glasses, silverware and kitchen supplies in ware washer and or sink


• Cleans and organizes workstation


• Maintains a clean and sanitary culinary environment in compliance with all local and federal health codes


• Properly stocks and stores food inventory when asked


• Performs kitchen duties as directed by the Sous Chef, including sweeping, mopping, trash removal


• Checks product/supply levels and adjusts to daily needs and communicates any shortages


• Participates in daily line ups


• Maintains ware washing equipment is good repair


• Checks Water temperatures for proper sanitation


• Ability to tolerate detergents and chemicals such as, but not limited to, dish liquids, bleach, degreaser, oven cleaner and other chemicals necessary to clean/sanitize equipment and environment

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be at least 18 years old


• This position requires a minimum formal education of some high school diploma or GED


• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must be committed to continuous improvement


• Must maintain a professional appearance with good personal hygiene


• Must promote and support a “team” work environment by cooperating and helping co-workers


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals


• Able to comprehend instructions and retain information


• Able to perform duties consistently while creating a safe and secure environment for hosts and guests


• Able to be flexible and handle frequent changes in priorities


• Able to add, subtract, multiply and divide with accuracy


• Must be able to communicate effectively with Guests and Hosts using approved communication methods


• Able to tolerate temperatures of 0 to 140 degrees

Physical and Cognitive Requirements 

• Lifting and Carrying:Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting 


• Mobility:Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces 


• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 


• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors 


• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods 


• Able to meet the physical demands of the job


• Physical requirements necessary for stooping, lifting, bending, pushing and pulling in order to deliver and put dishes and equipment away in storage, on shelving and in refrigerated spaces

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.