Dispatch Coordinator

Lighthouse Lab Services seeking a highly organized and professional Dispatch Coordinator to support and coordinate our field service operations. In this role, you’ll be a central point of communication between clients, Field Service Engineers, third-party service vendors, and internal teams to ensure installations, repairs, and preventative maintenance are scheduled and completed efficiently.

This is a great opportunity for someone who thrives in a fast-paced, detail-driven environment and enjoys being the hub that keeps operations running smoothly.

This role is hybrid in Carrollton, TX, and is a Monday-Friday 9am-5pm CST shift.

The Role You'll Play:

• Schedule and coordinate Field Service Engineers and third-party vendors for service activities, including installations, de-installations, preventative maintenance, repairs, training, validations, and remote support

• Communicate with clients and internal teams to prioritize urgent service needs and project timelines

• Manage incoming client emails, calls, and service cases to ensure timely follow-up and resolution

• Prepare service estimates for client approval and generate sales orders when required

• Monitor and manage service tickets using tools such as Slack, Monday.com, and NetSuite Shepherd

• Coordinate and verify third-party vendor contracts and instrument support agreements

• Review renewal contracts and sales orders to ensure accurate instrumentation and client details

• Maintain and track preventative maintenance schedules

• Work cross-functionally with Sales and Accounting to support billing and service-related account needs

• Close out service tickets by collecting billable expenses, vendor reports, and sending customer satisfaction surveys

• Complete required company training and assist with additional projects as assigned

What We’re Looking For:

• High School Diploma or GED required

• Minimum of 3 years’ experience in an administrative, dispatch, or clerical support role within an office environment

• Equivalent combinations of education and experience will be considered

• Exceptional professionalism and customer service mindset

• Strong organizational, time management, and multitasking abilities

• Excellent written and verbal communication skills

• High attention to detail and accuracy

• Ability to use sound judgment and escalate issues appropriately

• Strong computer skills, particularly with Microsoft Word, Outlook, and Excel

• Comfort working with confidential information

• Ability to work effectively with clients and team members at all levels

• Ability to perform well in a fast-paced, deadline-driven environment

• Flexibility and willingness to adapt as priorities change

Why You’ll Love Working Here:

• $24-$26/hour
• Day 1 Benefits: Medical, dental, and vision coverage
• 15 PTO days + 10 holidays
• 401(k) with up to 4% company match
• Company-paid life and disability insurance
• Paid Volunteer Time Off
• Partially paid medical and parental leave

Equal Employment Opportunity:
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact [email protected] for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com