Dispatch Coordinator

Job Summary:

The Dispatch Coordinator is responsible for answering incoming calls, scheduling service appointments, and performing a variety of administrative and office support task to ensure efficient daily operations.

Supervisory Responsibilities:

• None. 

Duties/Responsibilities:

• Schedules drivers for pick-up and delivery; selects most efficient routes for each driver.


• Oversees equipment availability; assigns drivers, trucks, and extra drivers when needed.


• Consolidates orders into truckloads for specific destinations.


• Anticipates weather complications along routes and at the drivers’ destinations; communicates delays and route changes as necessary.


• Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.


• Maintains and reviews billing and operation records; monitors daily logs for errors and/or compliance violations.


• Monitors drivers’ working hours to ensure compliance with federal and state laws and regulations.


• Oversees maintenance and repair schedules for vehicles.


• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Strong organizational skills to prepare and assign routes.


• Strong leadership skills to ensure drivers’ compliance with direction and assignments.


• Basic understanding of geographical area and mapping programs to facilitate efficient routing.


• Proficient with or able to quickly learn dispatch and recordkeeping systems.


• Ability to work at a fast pace and under pressure.


• Thorough understanding of shipping industry.

Education and Experience:

• High school diploma or equivalent required; Associate degree in Transportation, Logistics, or related field preferred.


• At least three years of related experience and execution of similar duties required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times. 

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.