Dispatch Coordinator

Job Description

Job Description

Job Summary
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, keep the customer database up-to-date at all times and keep customers and internal partners up-to-date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost and time-efficient manner.
Duties and Responsibilities:
Handle the dispatch process from initial service call to completion:

Take incoming customer calls and

schedule/coordinate

all service calls as they are received
Dispatch Service Technicians for each call
Monitor technician's progress while on call and adjust dispatches as necessary
Respond to all messages left overnight

Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.

Create dispatch tickets for all service calls
Debrief Service Technicians after completion of each call
Maintain the dispatch board(s)/schedule

Forecast workload for 2 -- 3 days out
Maintain "On-Call" schedules for Service Technicians
Plan, schedule and manage customer's preventative maintenance and work orders by priority.
Regularly reviews work order backlog.
Monitor and maintain work order network.
Dispatch and coordinate company driver deliveries and equipment to site or technicians.
Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired Skills, Certifications, and Education:
Excellent oral and written communication skills
Ability to multitask under pressure
Experience managing and prioritizing multiple projects
Strong organizational skills
Geographical knowledge of service area or map reading skills
Experience with FM Facility Maintenance
Knowledge of industry is recommended but not required
Self-sufficient and able to work with little direct supervision
High School Diploma/ GED
3-5 years of dispatch experience
Computer knowledge must include: MS Office- Word, Excel and Outlook
Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions:
Regularly required to sit, stand, and walk; occasionally lift and/or move up to 15 pounds; noise level is usually moderate. All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
Company Description The company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.

Climate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.

Forming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.

To support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing development of all our employees. Climate Pros University (CPU) in Chicago, IL houses 2,500-square-foot state-of-the-art training labs and classrooms used to deliver hands-on technical training led by a team of instructors. Our CPU in Austin, TX measures approximately 4,200-square-feet which includes a classroom, resource room, and VR space.

Company Description

The company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.\r\rClimate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.\r\rForming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.\r\rTo support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing development of all our employees. Climate Pros University (CPU) in Chicago, IL houses 2,500-square-foot state-of-the-art training labs and classrooms used to deliver hands-on technical training led by a team of instructors. Our CPU in Austin, TX measures approximately 4,200-square-feet which includes a classroom, resource room, and VR space.
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