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Job Description Summary

The Dispatcher/Coordinator provides essential administrative and operational support to the Director of Safety & Security. This role is responsible for the seamless execution of dispatching, scheduling, and timekeeping functions. As a highly team-oriented position, it requires meticulous attention to detail to maintain departmental compliance and efficient daily operations.

Job Description

Essential Functions

(10 minimum)

• Acts as the department ambassador, providing directions and policy information to patients, visitors, and staff with a focus on de-escalation.
• Operates a multi-line phone system to receive routine and emergency calls.
• Assists with the immediate dispatch of personnel through paging systems and two-way radios.
• Logs maintenance calls and dispatches them to the Life Safety team via assigned systems.
• Acts as the primary scribe for disaster training, drills, and the Physical Environment Committee.
• Serves as the Administrator for the Cyrun computer dispatch system, managing employee roles and tracking event records for committee dissemination.
• Maintains and updates the employee parking decal database, ensuring appropriate location assignments.
• Coordinates bi-weekly decal assignments specifically for new hire orientation.
• Maintains department files in a neat, orderly, and compliant manner.
• Acts as the department timekeeper for Life Safety and Security personnel.
• Manages accounts payable by receiving and processing vendor invoices.
• Monitors inventory levels and orders stock and non-stock supplies as required.
• Oversees department vehicle requirements, including the coordination of necessary repairs and routine maintenance.
• Conducts rounds on assigned areas to ensure continuous compliance with internal policies.
• Operates and tests mass notification platforms to alert staff during active shooter, weather, or facility emergencies.
• Ensures all dispatch logs and incident reports meet documentation standards for Life Safety.
• Manages the distribution and auditing of physical keys and electronic badge access for high-security areas.
• Compiles weekly/monthly metrics on response times, call volumes, and incident types to identify trends for the Physical Environment Committee.

• Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee.

Supervised Positions

• None

Qualifications

Minimum Education Required

• Two (2) years’ experience in Microsoft Suite, Timekeeping, Record Keeping and Data Entry

Minimum Education Preferred

• Five (5) years’ experience in Microsoft Suite, Timekeeping, Record Keeping and Data Entry

Minimum Experience Required

• High school diploma or equivalent

Minimum Experience Preferred

• Associates degree

Required Knowledge/ Skills/ Abilities

• Demonstrates exceptional oral and written communication skills to effectively relay information across the department.
• Maintains professional telephone etiquette while managing a high-volume, multi-line phone system.
• Provides excellent customer-focused service, maintaining a congenial, courteous, and professional demeanor at all times.
• Projects a neat and professional appearance as a representative of the Safety & Security department.
• Demonstrates proficient computer knowledge, specifically within the Microsoft Office Suite (Word and Excel).
• Exhibits strong data entry and typing skills with a high degree of speed and accuracy.
• Possesses the technical ability to coordinate complex dispatching across multiple shops and emergency response teams.
• Maintains proficiency in general office procedures and departmental timekeeping systems.
• Proven ability to multi-task and prioritize competing demands in a high-pressure environment.
• Strong aptitude for maintaining accurate, organized, and compliant departmental records.
• Ability to make responsible, independent decisions during routine operations and problematic situations.
• Maintains a calm and professional attitude when navigating emergencies or difficult interpersonal interactions.
• Demonstrates commitment to organizations five (5) priorities and Six Ground Rules
• Person in this position is required to understand, agree upon and follow our Six Ground Rules:
  • No excuses.
  • We are a team.
  • Bring up your ideas.
  • Poor performance will be addressed.
  • ‘That’s not my job’ is not acceptable
  • Manage Up.

Shift

Day

Shift Details

First

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.