Dispatch Manager

 Position Overview

Authority HVAC is seeking an experienced and detail-oriented Dispatch Manager to support daily service operations. This role is critical in ensuring technicians are efficiently scheduled, customers are communicated with clearly, and service requests are properly tracked through internal systems and client portals. The ideal candidate thrives in a fast-paced, team-driven environment and brings prior HVAC or plumbing dispatch experience.

Key Responsibilities

• Coordinate and dispatch HVAC service technicians to meet customer and client requirements
• Manage incoming service requests, work orders, and scheduling changes
• Communicate clearly and professionally with technicians, customers, vendors, and internal teams
• Monitor technician schedules, job status, and service timelines to ensure SLAs are met
• Utilize client portals to receive, update, and close work orders accurately
• Maintain accurate records and documentation using Microsoft Outlook, Teams, and internal systems
• Support overall operational efficiency through proactive communication and problem-solving

Why Authority HVAC

Authority HVAC offers a collaborative work environment where operations and field teams work closely together to deliver high-quality service. This role provides the opportunity to be a key operational contributor in a growing HVAC organization. 

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 Required Qualifications

• Minimum 5+ years of experience in HVAC or plumbing dispatching
• Experience leading a team of at least 8+ 
• Strong ability to collaborate in a team-oriented environment
• Excellent verbal and written communication skills
• Proficiency with Microsoft Teams and Outlook
• Hands-on experience with client portals, such as:
  • ServiceChannel
  • Corrigo
  • NetSuite
  • BuildOps (or similar platforms)

  Preferred Skills & Attributes

• Strong organizational and time-management skills
• Ability to prioritize and adapt in a fast-paced service environment
• Customer-focused mindset with attention to detail
• Problem-solving skills and a proactive approach to daily operations

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