Dispatch Manager-Residential - Energetic Workplace

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. is seeking to hire a Dispatch Manager position for our residential department in our St. Louis, Mo office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!

Job Responsibilities:

• Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
• Provide immediate problem-solving assistance to office staff/installers/service technicians
• Constantly monitor in Real Time installers’/service technicians’ schedules in computer to maximize efficiency and profitability
• Track for jobs completed and place follow up calls to customers to ensure expectations were met
• Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
• Responsible for timely completion of all administrative paperwork associated with this position
• Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
• Participate in planning process and establishing department goals and objectives
• Other duties may be assigned

Job Requirements:

• High School Diploma/GED
• Management experience preferred
• Experienced using Microsoft Office applications
• Must have a valid driver’s license and a good driving record
• Ability to effectively communicate with the customer and represent the company in a professional manner
• Strong aptitude for technical applications and mechanical systems

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

• Competitive compensation
• Medical, dental, and vision options
• 401k retirement plan + match
• Company paid life insurance
• Paid time off plan
• Advancement and transfer opportunities

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.