Dispatch Supervisor

Company: Blue Ridge Communications 

WFH Full-Time: Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

The Dispatch Department is comprised of agents who dispatch service calls, verify work orders for accuracy and assist our Field Technicians with changes, pricing and special equipment needs. In addition to providing daily support to these agents, the Supervisor will be responsible for working on various reports as well as monitoring and adjusting quotas as needed. Will also work closely with the Installation Supervisor on scheduling daily work.

Responsivities include:

• Providing coaching to team members when needed


• Working on various reports


• Monitoring and adjusting quotas


• Assisting team members with contacting customers when trouble shooting and/or scheduling work that needs to be done


• Assisting team members with monitoring system outages


• Assisting with keeping the Field Technicians informed of any changes or system outages


• Processing staff time sheets


• Scheduling work with the Installation Supervisor


• Other duties as assigned

Qualifications: 

• H.S. Diploma or GED


• Established Residency in Pennsylvania


• Minimum 3 years working experience in a dispatch environment


• Computer proficiency with using the internet as well as Microsoft Office programs: Outlook Email, Word and Excel


• Domo experience preferred, but will train


• Excellent Leadership Skills


• Excellent Communication Skills - Oral and Written


• Excellent Organizational Skills


• Excellent Time Management Skills


• Ability to multitask and work efficiently in a fast paced environment