Dispatch Training Coordinator

Job Purpose or Objective(s): The Dispatch Training Coordinator designs, implements, and manages comprehensive training and quality assurance programs for all dispatch personnel. This role ensures that dispatchers are properly trained, certified, and continuously supported in developing the skills and knowledge required to perform their duties effectively. You will report to the Public Safety Dispatch Manager.

Location: Durant

Schedule: Regular/Full-Time - Flexible schedule

Pay Rate: $27/hr

Work shift may vary, must have availability to work the following shifts.

• 7am-3pm
• 3pm-11pm
• 11pm-7am

Wage access is an option for this position.

Primary Tasks:

1. Develop and deliver comprehensive training programs for new and existing dispatch personnel, including onboarding, continuing education, and refresher courses, ensuring consistent skill development and operational readiness in a high-volume department.

2. Facilitate learning using classroom instruction, simulation exercises, on-the-job training (OJT), and scenario-based assessments.

3. Create and maintain current training materials such as standard operating procedures (SOPs), training manuals, lesson plans, and evaluation tools.

4. Track and assess trainee performance through Daily Observation Reports (DORs), provide timely feedback, and identify areas for additional coaching.

5. Collaborate with dispatch supervisors and management to evaluate team performance, identify skill gaps, and ensure alignment of training with operational needs.

6. Ensure compliance with APCO, NENA, and internal standards.

7. Maintain accurate and organized documentation for all training activities, including individual training records, attendance logs, certification tracking, and audit-ready files.

8. Conduct ongoing quality assurance reviews using Eventide and recommend improvements to training programs and dispatch operations based on review outcomes.

9. Perform other responsibilities as may be assigned.

• Associate degree in criminal justice, public safety, communications, or related field or;
  • An equivalent combination of education and experience in lieu of a degree
• Must possess or obtain the APCO PST1 Instructor Certification and CTO Instructor Certification within twelve (12) months of hire
• Knowledge of emergency communications standards (APCO, NENA)
• Proficiency in Microsoft Office Suite and training-related software (LMS platforms, Eventide)
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Three (3) years of experience in public safety dispatch

1. Develop and deliver comprehensive training programs for new and existing dispatch personnel, including onboarding, continuing education, and refresher courses, ensuring consistent skill development and operational readiness in a high-volume department.

2. Facilitate learning using classroom instruction, simulation exercises, on-the-job training (OJT), and scenario-based assessments.

3. Create and maintain current training materials such as standard operating procedures (SOPs), training manuals, lesson plans, and evaluation tools.

4. Track and assess trainee performance through Daily Observation Reports (DORs), provide timely feedback, and identify areas for additional coaching.

5. Collaborate with dispatch supervisors and management to evaluate team performance, identify skill gaps, and ensure alignment of training with operational needs.

6. Ensure compliance with APCO, NENA, and internal standards.

7. Maintain accurate and organized documentation for all training activities, including individual training records, attendance logs, certification tracking, and audit-ready files.

8. Conduct ongoing quality assurance reviews using Eventide and recommend improvements to training programs and dispatch operations based on review outcomes.

9. Perform other responsibilities as may be assigned.

• Associate degree in criminal justice, public safety, communications, or related field or;
  • An equivalent combination of education and experience in lieu of a degree
• Must possess or obtain the APCO PST1 Instructor Certification and CTO Instructor Certification within twelve (12) months of hire
• Knowledge of emergency communications standards (APCO, NENA)
• Proficiency in Microsoft Office Suite and training-related software (LMS platforms, Eventide)
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Three (3) years of experience in public safety dispatch