Dispatcher

Now hiring a Dispatcher!!!

We have been in business for 100 years, are locally owned and have an outstanding reputation! We are seeking an exceptional Dispatcher who is capable of doing a hybrid role of dispatching and customer service responsibilities to include: listening to our customer's needs, booking service appointments, placing outbound calls to schedule appointments to fill our call needs and ensuring the appropriate technician is scheduled for the correct jobs.

What can WE do for YOU?  

• Provide stability
• Culture focused around our employees
• Elite level of quality
• Opportunity for job growth within company
• Continuous trainings to better yourself and grow in the trade
• A "fun-based" management team
• Low pressure – we don’t sell our services – we give options to our customers

BENEFITS:

• 100% covered Healthcare for employee
• 401k with company match up to 6%
• Paid holidays
• Paid Time Off
• Long Term Disability
• Birthday off with pay
• Growth Opportunities 
• Training Reimbursement
• Take home vehicles

Compensation is $20-26/hr 

RESPONSIBILITIES:

• Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.
• Convert incoming customer calls to booked service appointments while promoting customer satisfaction
• Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
• Scheduling and dispatching technicians to appropriate work orders according to predetermined schedules, customer requests or immediate needs
• Relaying information such as progress of the technician to managers and customers
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders for technicians
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

Requirements of a successful Dispatcher should have:

• Customer service experience in Home Services preferred
• Dispatch experience required
• Proficient computer knowledge competent; good typist and proficient with phone systems
• Ability to show empathy and be a people person
• Be reliable
• Strong verbal and written communication skills needed for problem resolution
• Excellent written and verbal communication skills
• Ability to handle challenging situations with ease and empathy
• Excellent ability to multitask

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.