Dispatcher

Description

What’s in it for you?

• $22-$26+ per hour based on experience.
• Opportunity for bonus potential!
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued sick and vacation time.
• Ongoing technical and developmental training to further your career.

The Role:

Evaluate customer calls and match the right technician to every job.

Responsibilities:

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. 
• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Record the results of each service call and create report summaries for senior management. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promoting the brand.  
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 
• Other job duties as assigned.

Requirements

Competencies for Success:

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications. 
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment. 
• Competitive individual contributor who also loves to win as a team.